i-225-v... help me.....

[Zerovi4Xyi]

I CAN"T STAND IT ANYMORE! I install windows - LAN doesn't work. It starts working only if I set speed from auto negotiation to 100mb full duplex. Even when I installed all drivers from my mb site it doesn't work fine... It disappears and appears, speed is limited to 100. This thing is unstable. HELP ME PLS... I'm gonna cry, 

[Yogaeasvaran]

Greetings Gordey,

Thank you for contacting Intel Customer Support.

We are sorry to hear about the issue you encountered with your Intel® Ethernet Controller I225-V.

For us to further check this issue, please provide us these following details:

1. Firmware/BIOS version: 

2. Driver version:

3. Motherboard Model/Brand:

Please provide the SSU logs of your system so we can further check its configuration.

https://www.intel.com/content/www/us/en/support/articles/000008563/ethernet-products.html

If you have any further questions or queries, please kindly let us know.

Thank You & Regards,

Yogaeasvaran

Intel Customer Support

[Zerovi4Xyi]

1. 2703

2. 2.1.3.3 ( It's the preffered driver for my mb )

3. Asus Rog Strix Z690-g

[Yogaeasvaran]

Greetings Mr. Gordey,

Thank you for the details.

Based on driver issue, we recommended you do clean installation of the driver.

1. Uninstall the driver and reinstall the driver.

2. Restart the system and check the connection.

If this does not resolve the issue, then please do check with OEM (ASUS) to isolate this issue.

If you have any further questions or queries, please kindly let us know.

Thank You & Regards,

Yogaeasvaran

Intel® Customer Support 

[Yogaeasvaran · Accepted solution]

Greetings Gordey,

Thank you for contacting Intel Customer Support.

You may follow this guide:

1. Boot to Windows*.
2. Go to the download center of the motherboard manufacturer.
3. Download the Intel® Gigabit Ethernet Driver latest driver.

Note

Inside the package, you will find the firmware update tool and instructions on how to use it; the update can also be included on the Basic Input/Output System (BIOS) Original equipment manufacturer (OEM). Before installing the intel I225-V driver, ensure that Intel I225-V is updated to the latest provided by the OEM via the firmware update tool. After finishing the necessary firmware update, shut down and unplug the power cord, and then reboot the system normally. For more information, refer to the firmware update guide.

1. Update the NVM to the latest version.
2. Install the latest LAN driver.
3. Turn off the power supply (AC).
4. Wait for 30 seconds.
5. Turn on the power supply and boot to Windows*.
6. Go to Device Manager,
7. Find the I225 Controller.
8. Uninstall all existing drivers.
9. Install LAN driver 1.0.1.4.

If you have any further questions or queries, please kindly let us know.

Thank You & Regards,

Yogaeasvaran

Intel Customer Support

[Zerovi4Xyi]

Couldn't find 1.0.1.4 driver, and after all i still have to set speed from auto negotiationn to 100mb full duplex

[Yogaeasvaran]

Greetings Mr. Gordey,

Since this does not resolve the issue, then please do check with OEM/Place of purchase to isolate this issue.

If you have any further questions or queries, please kindly let us know.

Thank You & Regards,

Yogaeasvaran

Intel® Customer Support 

[Zerovi4Xyi]

where can i find 1.0.1.4 driver?

[Yogaeasvaran]

Greetings Mr. Gordey,

This you may check in Asus website>Driver and tools. You may also consult to OEM as they will provide the relevant drivers to sort out.

If you have any further questions or queries, please kindly let us know.

Thank You & Regards,

Yogaeasvaran

Intel® Customer Support 

[Zerovi4Xyi]

[Yogaeasvaran]

Greetings Mr. Gordey,

I have attached link below,

https://dlcdnets.asus.com/pub/ASUS/mb/04LAN/I225V_Intel_Gigabit_Ethernet_Driver_V1.0.1.4_WIN10_64-bit.zip

Please refer to ASUS website before downloading and install.

However, if this is not working please contact to OEM for assistant.

If you have any further questions or queries, please kindly let us know.

Thank You & Regards,

Yogaeasvaran

Intel® Customer Support 

[Zerovi4Xyi]

i have an error

[Yogaeasvaran]

Greetings Mr. Gordey,

We have provided you on our best effort to solve your issue.

However, this issue is still persisted.

Hence, please contact to OEM/Manufacturer for assistant.

Thank You & Regards,

Yogaeasvaran

Intel® Customer Support 

[Yogaeasvaran]

Greetings Detlef,

Thank you for contacting Intel Customer Support.

We are sorry to hear about the issue you encountered with your Intel® Ethernet Controller I225-V.

For us to further check this issue, please provide us these following details:

1. Firmware/BIOS version: 

2. Driver version:

3. Motherboard Model/Brand:

Please provide the SSU logs of your system so we can further check its configuration.

https://www.intel.com/content/www/us/en/support/articles/000008563/ethernet-products.html

If you have any further questions or queries, please kindly let us know.

Thank You & Regards,

Yogaeasvaran

Intel Customer Support

[Yogaeasvaran]

Greetings Mr. Gordey,

We have provided you on our best effort to solve your issue.

However, this issue is still persisted.

Hence, please contact to OEM/Manufacturer for assistant.

Thank You & Regards,

Yogaeasvaran

Intel® Customer Support 

[Zerovi4Xyi]

thank you bro! I was testing a while, that's why i wasn't replying for a time.

[Yogaeasvaran]

Greetings Mr. Gordey,

Could you please confirm if the issue is fix or not so that we can get relevant updates and proceed for closure?

Thank You & Regards,

Yogaeasvaran

Intel® Customer Support

[Yogaeasvaran]

Greetings Mr. Gordey,

Regarding your case number 05978757, we are following up to find out if you were able to complete the actions, we previously recommended.

Please reply to this thread to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply!

Thank You & Regards,

Yogaeasvaran

Intel® Customer Support

[Yogaeasvaran]

Greetings Mr. Gordey,

Regarding your case number 05978757, we are following up to find out if you were able to reach to OEM support so that we can proceed for closure?

Please reply to this thread to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply!

Thank You & Regards,

Yogaeasvaran

Intel® Customer Support

[Yogaeasvaran]

Greetings Gordey,

Kindly note that as we have not received any response from our previous follow-ups, we will be closing this request.

If you have any more questions in the future, please don't hesitate to post a new question, as this thread will no longer be monitored.

Thank You & Regards

Yogaeasvaran

Intel® Customer Support