Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
114 Views

intel ethernet connection (2) i219 v code 10 Error

Since updating my motherboard (x299 gaming pro carbon ac (ms-7a95)) my pc no longer detects the internet connection but the wifi still works, in the device manager the intel ethernet connection (2) i219 v drivers does not start code 10 anymore, I uninstalled then installed it but the problem is still there I am on the last version of my motherboard is I am under windows 10 professional version 1909.

0 Kudos
4 Replies
Highlighted
Moderator
90 Views

Hi Lilvegeta,

Thank you for posting in our Intel® Ethernet Communities Page.

We are sorry to hear about the issue that you are experiencing with your network adapter. 

To better assist you, we need to get some logs from your system. It will tell us the different driver version and components installed on your system. Please download and run our Intel® System Support Utility from this page, https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. After running it, you will be given an option to save the logs to a text file, please do so and attach the file on your reply.

We look forward to hearing from you. If we do not get your reply, we will follow up after 3 business days.



Best Regards,

Alfred S

Intel® Customer Support



0 Kudos
Highlighted
Beginner
79 Views

Hello here is the scan you requested I hope this can help you thank you for your answer.

Great services

0 Kudos
Highlighted
Moderator
39 Views

Hi Lilvegeta,

Thank you for your response.

We have checked the logs, and here are our additional questions and recommendations:

Please answer the following questions:

1. Are we correct on our presumption that you had this issue since you have installed the board?

2. Have you already tried the driver listed on the motheboard’s support site? If you haven’t please completely uninstall the current driver, and install the LAN driver from this site, https://www.msi.com/Motherboard/support/X299-GAMING-PRO-CARBON-AC#down-bios.

3. If that does not work, we would suggest for you to contact MSI to see if updating the BIOS will help with these kinds of concerns?

We look forward to your reply. Should we not get your reply, we will follow up after two business days.


 


Best Regards,

Alfred S

Intel® Customer Support


0 Kudos
Highlighted
Moderator
23 Views

Hi Lilvegeta,

We are just following up.

We understand that it would take time for you to answer the question on our last post.

Due to this reason, we will wait for your answer and should we not hear from you, we will follow up again after 4 business days.



Best Regards,

Alfred S

Intel® Customer Support


0 Kudos