IP license missing at generating programming file step, but these IPs are licensed

[CX872]

Hello support, 

I have been encountering a weird problem. We are working with CXL Type 3 example design. At the generate programming file step, Quartus complains about missing required license that is clearly listed on the license page. We couldn't resolve it through a number of ways: recompiling the design from scratch, using a different Quartus version, regenerating the CXL IP, and updating IPs. We really appreciate the help. 

Please refer below the quartus error message on the CXL IP (6AF7 0188), which shows up in the licensed IPs in license setup.

[AR_A_Intel]

Hello

Welcome to INTEL. We sincerely apologize for the inconvenience caused by the delay in addressing your Forum queries. Due to an unexpected back-end issue in our system, your Forum cases, along with others, did not get through as intended. As a result, we have a backlog of cases that we are currently working through one by one.

To further check, could you provide details

Name :

Email Address :

Company Name :

Company Address :

NICID/Mac Address :

Attach license.dat file

For privacy, reply/attach file in private message.

[CX872]

Hello, for privacy, please delete this post and communicate via email. 

My email is yup014@ucsd.edu. Could you please initiate a conversation and I will share with you the information from there? Thank you. 

[AR_A_Intel]

We PM you a private message. Hope you received it.

[AR_A_Intel]

As we do not receive any response from you on the previous question/reply/answer that we have provided in private message. Please login to https://supporttickets.intel.com/s/?language=en_US , view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.