License problems with Quartus II Web Edition

[Altera_Forum]

Hi 

 I need a license for Quartus II to build applications for my Cyclone processor. I have requested the license from altera.com but I do not receive it in my e-mail. I have tried requesting it several times, but nothing happens. The e-mail address is correct and there is no spam/virus protection blocking the e-mail. I have sent a service request on mySupport explaining my problem but haven't gotten any response.  Does anyone have any ideas of what I can do to get the license?  Regards petur

[Altera_Forum]

You should be able to just install Quartus WEB, and request the license when you open up quartus. (It will grab it directly from Altera, and install it. no email required) 

 I've used this several times in the past, with no problems.  Pete

[Altera_Forum]

When I hit automatic web update (or what is called) I get sent to the licensing page at altera.com. As I could see the automatic update is only available it you need to renew you license, not if you need to get one for the first time.  

 In any case, I have been contacted by altera support, so I'll get my license soon, thanks for the help :)  petur

[Altera_Forum]

Hello, 

 I have the same problem. It's 3 time that I ask via altera web site a web edition license, and no answer from them. I do not have any spam blocker (I receive altera newsletter).   What did you do to solve it ?  Thanks in advance,  Gonzague

[Altera_Forum]

Hi, 

 I went here: https://mysupport.altera.com/eservice/ and created a service request explaining my problem. After a couple of days I got a response and a license :)  Hope it helps.  /petur