EMIF Toolkit Eye diagram

[Chrisnu]

Hi,

I am running "Generate Eye Diagram" from EMIF tool kit and see the error (attached with the message).

The tool runs for a while and then hangs. Not sure what's the issue.

Please let me know what could be the issue.

Regards,

[AdzimZM_Intel]

Hi Chris,

Are you testing with DDR4 EMIF Example Design?

What is the failure rate? Is it always occurs at a same time?

You may try to run nios2-terminal at the background while the Eye Diagram is been generated to avoid the toolkit from hang.

Regards,

Adzim

[Chrisnu]

Hi Adzim,

I am running EMIF example design, the failure doesn't occur at the same time..some times it runs for 10 min and hangs..unpredictable..

How do I run nios2-terminal at the background?please share the writeup

Thanks,

[AdzimZM_Intel]

Hi Chris,

You can refer to link below to run nios2-terminal.

Link: https://www.intel.com/content/www/us/en/docs/programmable/683282/current/starting-the-nios-ii-command-shell.html

Please let me know if this does help at your side. Thanks!

Regards,

Adzim

[Chrisnu]

Hi Adzim,

I tried to run nios2-terminal jtag,but seeing the following error.It apperas like it;s detecting USB  Blaster,but having issues with exe..

C:\intelFPGA_pro\20.1\quartus\bin64>jtagconfig.exe
1) USB-BlasterII [USB-1]
02E240DD 10AX048E(1|2|3|3ES|4|4ES)/..

C:\intelFPGA_pro\20.1\quartus\bin64>nios2-terminal.exe
nios2-terminal: There are no JTAG UARTs available which match the --device and
nios2-terminal: --instance options you provided.

C:\intelFPGA_pro\20.1\quartus\bin64>

Please let me know how we can resolve the problem.

[AdzimZM_Intel]

Hi Chris,

I have looked into internal database to find the related Internal Error but couldn't find any.

I also try to find any similar issue that user may face before but without success.

Can you provide the steps that you have done to reproduce the error?

Can you attach the example design that you have used as well?

Regards,

Adzim

[Chrisnu]

Hi Adzim,

Please find the attached steps that I followed to try and create eye diagram.

I have included the error messages as well.Please review and let me know your thoughts.

If it's possible,we can also have a call to go over the issues.Please share your email details,i'll set up a call(I am in USA,East coast)

[AdzimZM_Intel]

Hi Chris,

Thank you for providing the steps.

I have run a few tests on my side by following your steps.

The errors don't appear in the toolkit.

Have you tried to generate all report under the Macro section?

Does the calibration report can be generated?

If yes, can you share the calibration report here?

Here my email: ahmad.adzim.zainul.maridin@intel.com.

My time zone is GMT+8.

Regards,

Adzim

[Chrisnu]

Hi Adzim,

Have you tried to generate all report under the Macro section?

Ans:Yes,I am able to generate all report under Macro section

Does the calibration report can be generated?

Ans:Yes,I can generate that report as well

If yes, can you share the calibration report here?

Ans:I have shared the calibration report to your email.Please confirm.

Please let me know if I can setup a call at your convenient time.

Regards,

[Chrisnu]

Hi Adzim,

Please let me know if any update on this issue.

[AdzimZM_Intel]

Hi Chris,

Sorry for a bit of delay to respond to your comment.

I already checking your calibration report and the memory did calibrated successfully.

I have done some tests to Arria 10 Development Kit but cannot reproduce the issue at my end.

I would encourage to check the minimum PC requirement to use Quartus at this point.

You may increase the virtual memory to equal to recommended physical RAM that required to process your design.

You can check the recommended physical RAM in Intel® Quartus® Prime Software and Device Support Release Notes document from this link: https://www.intel.com/content/www/us/en/software-kit/660925/intel-quartus-prime-pro-edition-design-software-version-20-1-for-windows.html

If that still not resolve the issue, you may try to switch to latest Quartus version.

Regards,

Adzim

[AdzimZM_Intel]

As we do not receive any response from you on the previous reply that we have provided, I now transition this thread to community support. Please login to ‘https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.

[Chrisnu]

Hi Adzim,

I checked the virtual memory and it's more than the recomended Virtual memory size.Please find attached screen shot.

 Switching to latest Quartus version may not be feasible in our case since the project was created in Quartus 20.1.0.

Regards,