Unknown USB Device (Device Descriptor Request Failed) with Cyclone V SoC Development Kit

[BXia]

Hello,

Board - 'Cyclone V SoC Development Kit and SoC Embedded Design Suite'

When I connect a USB cable to the 'HPS USB' J1 port ( back of board to left of GigaBit Ethernet port ) Windows is unable to recognize the device. When connected to win10x64 comes up with Device not recognized , device malfunctioned, In device manager it displays 'Unknown USB Device (Device Descriptor Request Failed)', please check image1 and image2.

I have tried 3 different cables in 3 different ports ( 2 USB2 and 1 USB3)

Text in information section
Device USB\VID_0000&PID_0002\6&1298c2d2&0&2 was configured.

Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 10.0.19041.488
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE
Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000
Device Updated: false
Parent Device: USB\VID_8087&PID_0024\5&e03f975&0&1

Have I missed something in configuration or is it a fault ??

[OlegT]

Hi.

Take a look on my thread:

https://community.intel.com/t5/FPGA-SoC-And-CPLD-Boards-And/Cyclone-10-GX-FPGA-Development-Kit-embedded-Download-Cable/m-p/1308353

A lot of ideas are there. May be one of them will help.

[EBERLAZARE_I_Intel]

Hi,

Which version of Quartus did you install? Did you install the device installation after the Quartus installation?

[BXia]

Hi,

The problem is solved, you can close this thread.

Thanks for all your help.