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Unknown USB Device (Device Descriptor Request Failed) with Cyclone V SoC Development Kit

BXia
Novice
941 Views

Hello,

 

Board - 'Cyclone V SoC Development Kit and SoC Embedded Design Suite'

 
When I connect a USB cable to the 'HPS USB' J1 port ( back of board to left of GigaBit Ethernet port ) Windows is unable to recognize the device. When connected to win10x64 comes up with Device not recognized , device malfunctioned, In device manager it displays 'Unknown USB Device (Device Descriptor Request Failed)', please check image1 and image2.

 

I have tried 3 different cables in 3 different ports ( 2 USB2 and 1 USB3)

Text in information section
Device USB\VID_0000&PID_0002\6&1298c2d2&0&2 was configured.

Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 10.0.19041.488
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE
Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000
Device Updated: false
Parent Device: USB\VID_8087&PID_0024\5&e03f975&0&1

 
Have I missed something in configuration or is it a fault ??
0 Kudos
3 Replies
OlegT
New Contributor I
933 Views

Hi.

Take a look on my thread:

https://community.intel.com/t5/FPGA-SoC-And-CPLD-Boards-And/Cyclone-10-GX-FPGA-Development-Kit-embed...

A lot of ideas are there. May be one of them will help.

 

EBERLAZARE_I_Intel
820 Views

Hi,

 

Which version of Quartus did you install? Did you install the device installation after the Quartus installation?

BXia
Novice
806 Views

Hi,

The problem is solved, you can close this thread.

Thanks for all your help.

Reply