Não consigo manter a tela esticada do notebook.

[miellyrafael]

Bom dia. Não consigo manter a tela do notebook esticada, quando seleciono a resolução 4:3 em jogo, ela fica quadrada, e não esticada. Porém, preciso que ela fique em proporção de tela interia, e no programa de graficos da intel não me da essa opção. Pode me ajudar por favor ?

[Alberto_R_Intel]

miellyrafael, Thank you for posting in the Intel® Communities Support.

We will be more than glad to assist you with this matter. 

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new computer?

Were you able to stretch the laptop screen on this specific machine before?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[miellyrafael]

Olá, bom dia.

Este é um computador novo? R: Sim, nova máquina modelo Legion Slim 5i i713700H RTX 4050

Você conseguiu esticar a tela do laptop nesta máquina específica antes? Não, pois é uma máquina nova

Se sim, quando o problema começou? 

Você fez alguma alteração recente de hardware/software que possa causar esse problema? Não.

[Alberto_R_Intel]

Hello miellyrafael, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello miellyrafael, Thank you very much for providing that information and the SSU report.

Só para você saber, oferecemos suporte apenas no idioma inglês e, atualmente, utilizamos uma ferramenta de tradução.

According to the SSU document, your computer is working with a dual graphics configuration, Intel(R) Iris(R) Xe Graphics, and NVIDIA GeForce RTX 4050 Laptop GPU.

The graphics driver version currently installed in your computer for the Intel® graphics controller is 31.0.101.4255, which is provided by Lenovo and should be the proper graphics driver for your platform since it is customized by them.

What is the name of the game?

Is this problem happening with other games?

Did you check the game settings and try to stretch the screen from there?

If the issue persists, please try a clean installation of our latest Intel® graphics driver version 31.0.101.5186, following the instructions in the links below:

Instructions:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

Driver:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html?wapkw=13700h

We also recommend to get in contact with Lenovo Support to make sure the latest BIOS version is currently installed on your device or to gather the instructions on how to update it.

https://support.lenovo.com/us/en

Regards,

Albert R.

Intel Customer Support Technician

[miellyrafael]

Boa tarde.

O problema ocorre em um jogo especifico, chamado Black Squad onde o mesmo está disponível na steam. Se por acaso eu configurar o vídeo para tela cheia o jogo "cracha" e fecha em seguida, portanto tenho que jogar com o jogo em modo janela. 

Qual é o nome do jogo? Black Squad

Esse problema está acontecendo com outros jogos? Não.

Você verificou as configurações do jogo e tentou esticar a tela a partir daí? Sim

Só passei a ter esse problema com essa nova máquina. 

[Alberto_R_Intel]

Hello miellyrafael, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello miellyrafael, Thank you very much for your response.

There is a new Intel® graphics driver available on our official website, which is version 31.0.101.5194. Please try a clean installation of that driver and once you get the chance, let us know the results:

Instructions:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

Driver:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html?wapkw=13700h

Regards,

Albert R.

Intel Customer Support Technician

[JayB_Intel]

Hello miellyrafael, 

Were you able to check the previous post? Let us know if you still need assistance.  

Best regards,

Jay B.

[JayB_Intel]

Hello miellyrafael, 

I hope you are doing well. Since we have not heard any feedback regarding our previous post, we will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jay B.