Alder Lake N100 100 hz?

[N1IA]

Hello!

I have a Samsung S5 Series Ultrawide Monitor (2024) and my Windows 11 minipc has an Alder Lake N100 processor. I cannot get the monitor to operate at 100 hz no matter what I try. Have tried display settings, the Intel Graphics Command Center, using a HDMI to DisplayPort adapter cable, and have ordered a new HDMI 1.2 cable to try. I also installed the latest Intel driver for the CPU. The monitor driver is S34CG50. When I try the Custom Resolution Utility, in established resolutions, it only goes up to 75 hz, and I can only get mine to 59.972 hz. 

is there something I can do to fix this? I know this monitor can do 100 hz because an OSD message comes up; saying it can run at optimal res. of 100 hz for 3440X1440. 

Thanks

Scott

[JedG_Intel]

Hello N1IA,

It seems that you are having issues with the refresh rate of your monitor. Please share the information below to help me come up with a resolution to this.

1. Were you able to use the monitor on 100Hz previously?

2. Did you make any recent changes to the system?

3. Have you tried a direct connection (ex. HDMI to HDMI)?

Please also be advised that we do not recommend using any kind of adapters and cannot guarantee 3rd party products/adapters will work as expected.

For reference: Using Video Cable Adapters, Splitters and/or Docking Stations in Computers not Manufactured by Intel

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello N1IA,

I wanted to check if you had the chance to review the questions and information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello N1IA,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician