Bug

[wannn19]

hey anybody have faces this issue on genshin impact? however this happen only on genshin impact ( i play ZZZ, Tekken 7 and genshin impact).

My device is lenovo loq 15 IAX9I I5 12450HX With Intel Arc A530M 

Intel® Graphics Driver 32.0.101.5972 (WHQL Certified)

[AlfredoS_Intel]

Hi Awan,

Thank you for creating a thread in Intel Communities.

To further checking on your concern, kindly provide the following:

1. Did you start experiencing this only after installing Intel® Graphics Driver 32.0.101.5972?

2. Does the issue get fixed after some time in the map, implying that textures are loading?

3. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

4. Can you provide screenshots of your graphical settings for the game?

Waiting for your post.

Best Regards,

Alfred S

Intel Customer Support Technician

[wannn19]

1. yes, on older driver its normal (i forgot which one i think from default driver when purcased)

2. nope and that's happen only on Dragonspine map

3. there's the file

4. 

  

[AlfredoS_Intel]

Hi Awan,

Thank you for the logs.

While I am analyzing the logs, kindly try to update to the latest driver 32.0.101.6078. Let us know your observations after doing that.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Wannn19,

We are just following up.

It looks like you need more time to carry out the recommendations that we have provided.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Wannn19, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

If you experience the same issue after updating the drivers, please reach out to the game developer to ask for other suggestions to rectify the issue that you are having.

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician