DirectX 12 problem and monitor signal

[Teekay]

Hello, I need assistance here. I have a screen less lenovo thinkpad x1 carbon 11th Gen which I have connected to a monitor and now I have an issue as directX 12 ultimate is disabled and when I launch games, it says no signal on the monitor, please assist.

[JedG_Intel]

Hello Teekay,

Thank you for posting on Intel Community Forum.

I would like to gather some information for me to properly address your concern. Please see below:

1. Was this working fine before?

2. Did you make any recent changes to the system?

3. Are you using any adapters, splitters, or any of the same kind?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Teekay,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[J_Foreverman-007]

Due to a similar problem with the SPARKLE Intel Arc A770, I IMMEDIATELY returned the graphics card to the seller.

I struggled for 2-3 days and I also have an 11th generation processor, fortunately it also includes a basic graphics chip !!!

[JedG_Intel]

Hello Teekay,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Hi @J_Foreverman-007,

Please create a new thread for us to assist you with your concern.

Best regards,

Jed G.

Intel Customer Support Technician