Fortnite keeps crashing on latest intel driver. Anyone know which driver is stable?

[Phoenics]

Cpu: i5 1135g7

Ram: 16gb ddr4 2400mhz (single channel)

igpu: intel iris xe g7

Storage: 512 GB Nvme

OS: Windows 11 home

Driver: 32.0.101.101.6253

After updating my drivers (which is normally something you should do to (!) get better performance or fix issues), fortnite keeps crashing mid match, or even just while in the lobby. I have already checked if any other programs, command lines, tweaks or ingame settings cause this, and no, everything is ok. Its the driver that causes this issue, but i dont know which driver is stable.

Does anyone know a iris xe driver version that doesnt keep crashing my game? (other games work just fine)

- >Phoenics

[ACarmona_Intel]

Hello Phoenics,

Thank you for posting in our communities.

Since the issue only happens after you have updated your graphics driver to Driver: 32.0.101.101.6253, kindly perform a rollback so it will be your previous driver that will be installed again on your system.

Please follow the steps on the link below on how to roll back your graphics driver:

• How to Roll Back a Driver to a Previous Version in Windows® 10 and Windows 11*

If you have any questions, please let me know, and also, please inform me of the result once you have already performed the rollback of drivers.

Best regards,

Carmona A.

Intel Customer Support Technician

[Phoenics]

Yes, rolling back the drivers worked, but it introduced screentearing. (currently on 32.0.101.5972)

Shouldnt this issue be adressed instead of telling people to try out several drivers, spending a lot of time restarting, updating, reinstalling etc. to find out which version works? I think Intel should bring out drivers that are stable, that people can actually use.

[DhannielM_Intel]

Hello Phoenics,

I hope you had a chance to review the information we provided in the previous reply. At your earliest convenience, please provide your response so we can further investigate and resolve the issue.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Phoenics,

Thank you for the response.

Please update your graphics driver to our latest one, which is 32.0.101.6449/32.0.101.101.6256, then try Fortnite.

• How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11*
  • Intel® Graphics Driver 32.0.101.6449/32.0.101.101.6256

And if you still encounter any issue, please share with me your SSU, as it contains your system's specifications and configurations in order for me to deeply investigate our issue.

To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send me the generated SSU.txt file.

And also, when the Fortnite crashes, does it display any error messages? If yes, is it possible that you can share it with me?

I look forward to your response.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Phoenics,

This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Phoenics,

I'm still looking forward to your update.

Best regards,

Carmona A.

Intel Customer Support Technician

[NormanS_Intel]

Hello Phoenics,

I appreciate your patience and apologize for the delay in our response as we have been conducting a detailed investigation. Based on our findings and after releasing several driver versions, we recommend updating your graphics driver to the latest version, 32.0.101.6651. We believe this will address the issues you've been experiencing. Please let us know the results once you've made the update.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello Phoenics,

I hope you had the chance to review the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to efficiently resolve this matter.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello Phoenics, 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer