Killer Performance Suite

[Timmr]

I have a Dell G16 7620 Laptop computer, with Intel WI-FI 6 AX201 160 hz and Killer E2600 Gigabit Ethernet Controller. Killer Performance Suite 40.25.509.0 and current drivers.

The Killer Performance Suite software only works when connected by Ethernet cable and NOT when on my WIFI (says no Killer Adapter Connected).

Why ? What am I doing wrong ?

[JedG_Intel]

Hello Timmr,

Thank you for posting on Intel Community Forum.

For me to assist you properly, kindly share the information below.

1. Were you able to have the Killer Performance Suite software work with the Wi-Fi before?

2. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

3. Have you tried to utilize OEM drivers?

4. Is the Killer Wi-Fi adapter visible on Device Manager?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[Timmr]

Thanks for your response. As per your question:

1) Not that I can recall - work with wifi before

2) Have not changed adapters

3) I use authorized intel & dell assist software to identify and install all driver updates

4) No Killer WIFI Adapter not visible on device manager - only Killer Ethernet Controller and Intel Wifi adapter

[malik78876]

The Killer Suite only detects the Killer E2600 (Ethernet), not the Intel Wi-Fi. That’s why it works on cable but not on Wi-Fi.

[JedG_Intel]

Hello Timmr,

Thank you for sharing all this information.

To further troubleshoot the issue, please try to follow the steps below.

Uninstall the Intel Killer Performance Suite manually:

1. Go to your Windows search bar.
2. Type in and go to Apps & features.
3. Find the Killer Performance Suite from the list.
4. Click Killer Performance Suite and select the option to uninstall.
5. Restart your machine by clicking Start > Power > Restart.

Once done with uninstalling, please perform a clean installation of Intel® Killer™ Performance Suite

If you continue to observe the same issue, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[Timmr]

Apparently the laptop came with a Killer Ethernet Adapter, but with 2 options for Wifi adapter - a Killer or Intel Wifi adapter.

I have the Intel Wifi adapter, so the killer software will only work when on ethernet (only 10% of the time). Too bad Intel made the software work that way. Thus, I have deleted the Killer Performance Suite software as essentially Intel Bloatware

[JedG_Intel]

Hello Timmr,

I appreciate this information.

To assist you further and perform a more thorough analysis of your system components, kindly generate a System Support Utility (SSU) report. This report will help capture detailed information about your hardware, drivers, and system configuration.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Timmr,

I'm following up with regards to the System Support Utility report I requested. Kindly provide this at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Timmr,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician