NBA2K25

[Amar8]

I recently purchased NBA2K25. I opened the game and everything was fine. The loading times were a little long, so I decided to update my Intel UHD 730 drivers. It said "check if your device is compatible with Intel Arc graphics" or something like that. So, I pressed check, and it said compatible. It then showed me the driver that I had to download. I thought with this Intel Arc driver, my game would run smoother, but when I opened the game, it crashed. It showed a message that said GPU failed with error code 0x887a0006. GPU name: Intel UHD Graphics 730. 0x887a0006 = The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application. I really hope someone can help me with my issue. i spent a lot of money on this game that I haven't been able to play. Thanks!

 

[Earl_Intel]

Hi Amar8,

Thank you for posting in the communities!

To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:

• May I know if your system is a laptop or a desktop? if it's a laptop, what is the make and model of your laptop?
• Have you tried rolling back your Graphics Driver to check if the issue still persists?
• When you download the latest Graphics Drivers, have you using Display Driver Uninstaller to perform a clean installation?

Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Amar8,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Amar8,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician