Shutting down pc

[tomin7797]

Hi, I purchased this pc - https://www.asus.com/cz/displays-desktops/mini-pcs/pn-series/asus-expertcenter-pn64/helpdesk_download/?model2Name=ASUS-ExpertCenter-PN64
I have an Intel core i5 12500H in it and one RAM slot ddr5 16gb installed. I have Windows 11 installed and all drivers from the asus website. But the system seems to be unstable, because when I run a test in occt or just some less demanding game like Dota 2, the system crashes within an hour. Sometimes it only takes a few minutes, sometimes it runs for an hour and then crashes. And always in such a way that either the screen goes out completely and only pink stripes flash slightly, or a mixture of pink cubes appears on the screen. (in the attachment) Then the system either restarts itself or it doesn't. Otherwise, the pc runs normally, but as soon as I start to load VRAM or Gpu more, the system crashes within an hour... and the gpu doesn't even go to 50%... you don't know what it could be? I tried to install u drivers directly from the intel site for this processor with no success. I have a Corsair SO-DIMM 16GB DDR5 4800MHz CL40 Vengeance frame and a WD Red SN700 NVMe 1TB ssd.

[AlHill]

You should consult with ASUS support regarding your device.

Also, make sure your bios is updated.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[VonM_Intel]

Hi, tomin7797.

Thank you for posting in the Intel Communities. Let me see what I can do for you to fix the issue.

To better assist you, we would like to ask for the following details:

-Has the system worked smoothly before?

-Any recent changes made to the system before encountering the issue?

-Have you noticed any error message or BSOD before it restarts or completely shuts down?

-As you mentioned the screen goes out completely, do you mean no power or no boot only (There is power, but no display on the screen, and some graphics pixels crash)?

-Have you noticed overheating issues on your device?

Please know, however, that since this is an OEM (ASUS ExpertCenter PN64) original equipment manufacturer device, please take into consideration that our support may be limited since we are not familiar with the technology, settings, customizations, custom drivers, and features that the OEM has designed and installed your system, nevertheless, I will do my best to assist you with your concern.

Looking forward to your response. Have a nice day ahead!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, tomin7797.

We hope you are doing fine.

Were you able to check the previous post?

Kindly let us know if you still need assistance.

Best Regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, tomin7797.

I trust you're doing well. I wanted to check in regarding the questions that we asked for.

I have not heard back from you we will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician