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TV screen flickers when a video appears on it

Omoshiro
Beginner
994 Views

almost same issue as :
https://community.intel.com/t5/Intel-ARC-Graphics/TV-screen-flickers-when-a-video-appears-on-it-or-when-it-goes/td-p/1525368

I use Intel i5-13600's Graphic, The HDMI connected to LG A3 (Year 2023).

When I play YouTube or video web (Chrome and MS Edge)
Screen will flickers 2~3 times.
also when I switch Tab or minimize and maximize too.

I tested driver 101.4146 to 101.5445
101.4146 = fine but randomly BSD when play Octopath Traveler (only) on LD Player.
101.4255 = worst , issue and BSD (Octopath on LD Player)
101.4369 ~ 101.5445 = issue but smooth LD Player.

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12 Replies
RyanFeeko
New Contributor II
950 Views

hi @Omoshiro , just wanted to confirm if you have tried change the cable and also tried another TV. has the issue remain the same?

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Omoshiro
Beginner
926 Views

still remain... I used Samsung Serie 8xxx (about 2014 model)
and change to LG 55SJ850T and then LG A3.

try many cables and ports too. (DP to HDMI too)


Old driver is super smooth... only randomly freeze (5~30 minutes)
when I play Octopath Traveler in LD Player.
and ONLY LD Player with Octopath Traveler.
I can play Octopath with other emulators (but game block the connection from many emulators).
I also play many game on LD Player without any issue.

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RamyerM_Intel
Moderator
728 Views

Hello Omoshiro, 


Your patience and active engagement with our community are highly valued. We extend our deepest apologies for the delayed response. To determine if this issue is related to a specific configuration, please share with us your SSU logs. Is the flickering happening as well when you play offline videos? I will be waiting for your reply.


Ramyer M. 

Intel Customer Support Technician 


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Omoshiro
Beginner
716 Views

Offline video work fine and good.
On Facebook , YouTube and many online video.

I restored my imaged Windows (older driver build).
And play my game on another machine.

Can I use SSU log from this system?
Or which version of driver ?

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RamyerM_Intel
Moderator
655 Views

Hello Omoshiro, 


Thank you for responding back to us. In order for us to identify why this issue is occurring we need the SSU logs from the system where in the TV screen flickers. Feel free to share it with us in this post. I will be waiting for your reply. 


Ramyer M.

Intel Customer Support Technician 



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RamyerM_Intel
Moderator
594 Views

Hello Omoshiro, 


I am just following up regarding the SSU logs of the system where in the issue occurs. I will be waiting for your reply. 


Ramyer M.

Intel Customer Support Technician 



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Omoshiro
Beginner
568 Views

Requested SSU...
I got some error when I save the file.
also attach a video of issue for you.

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RamyerM_Intel
Moderator
545 Views

Hello Omoshiro, 


Thank you for sharing this details. Kindly please allow us sometime to analyze this logs for you and I promise to get back to you as soon as possible. 


Ramyer M.

Intel Customer Support Technician 


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RamyerM_Intel
Moderator
439 Views

Hello Omoshiro, 


Thank you for patiently waiting. Upon checking the logs, I can confirm that you graphic drivers are up to date, however, I noticed a noticeable gap between the latest and current BIOS of your system. 

  • Current: 2015
  • Latest: 3212


As such, I highly recommend to update your BIOS two versions at a time and observe if the flicker will still occur. You may follow this suggestion:  2015 to 2403, 2403 to 2603, 2603 to 2801, 2801 to 3202, 3202 to 3212. 


You may also use this link on where to download the BIOS: ROG STRIX B660-A GAMING WIFI D4


Let us know how it went. I will be waiting for your reply. 


Ramyer M. 

Intel Customer Support Technician


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NormanS_Intel
Moderator
357 Views

Hello Omoshiro, 

 

I wanted to check if you had the chance to review the information we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

 

Best regards,

Norman S.

Intel Customer Support Engineer

 

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Omoshiro
Beginner
323 Views

I update bios... when I restart from BIOS flashing screen.
"Bios is updating LED firmware" screen appear,
and go to endless boot-loop.

So I can't do as your advice by now.

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RamyerM_Intel
Moderator
251 Views

Hello Omoshiro, 


I'm sorry to learn about the issues you've encountered. It appears that the symptoms may stem from an incomplete BIOS update. I strongly suggest contacting ASUS for assistance. They can advise whether a new flash update is possible or recommend alternative solutions to resolve the boot loop.


You may also update us on this thread once you have successfully contacted them. 


Ramyer M. 

Intel Customer Support Technician


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