TV screen flickers when a video appears on it

[Omoshiro]

almost same issue as :
https://community.intel.com/t5/Intel-ARC-Graphics/TV-screen-flickers-when-a-video-appears-on-it-or-when-it-goes/td-p/1525368

I use Intel i5-13600's Graphic, The HDMI connected to LG A3 (Year 2023).

When I play YouTube or video web (Chrome and MS Edge)
Screen will flickers 2~3 times.
also when I switch Tab or minimize and maximize too.

I tested driver 101.4146 to 101.5445
101.4146 = fine but randomly BSD when play Octopath Traveler (only) on LD Player.
101.4255 = worst , issue and BSD (Octopath on LD Player)
101.4369 ~ 101.5445 = issue but smooth LD Player.

[RyanFeeko]

hi @Omoshiro , just wanted to confirm if you have tried change the cable and also tried another TV. has the issue remain the same?

[Omoshiro]

still remain... I used Samsung Serie 8xxx (about 2014 model)
and change to LG 55SJ850T and then LG A3.

try many cables and ports too. (DP to HDMI too)


Old driver is super smooth... only randomly freeze (5~30 minutes)
when I play Octopath Traveler in LD Player.
and ONLY LD Player with Octopath Traveler.
I can play Octopath with other emulators (but game block the connection from many emulators).
I also play many game on LD Player without any issue.

[RamyerM_Intel]

Hello Omoshiro, 

Your patience and active engagement with our community are highly valued. We extend our deepest apologies for the delayed response. To determine if this issue is related to a specific configuration, please share with us your SSU logs. Is the flickering happening as well when you play offline videos? I will be waiting for your reply.

Ramyer M. 

Intel Customer Support Technician 

[Omoshiro]

Offline video work fine and good.
On Facebook , YouTube and many online video.

I restored my imaged Windows (older driver build).
And play my game on another machine.

Can I use SSU log from this system?
Or which version of driver ?

[RamyerM_Intel]

Hello Omoshiro, 

Thank you for responding back to us. In order for us to identify why this issue is occurring we need the SSU logs from the system where in the TV screen flickers. Feel free to share it with us in this post. I will be waiting for your reply. 

Ramyer M.

Intel Customer Support Technician 

[RamyerM_Intel]

Hello Omoshiro, 

I am just following up regarding the SSU logs of the system where in the issue occurs. I will be waiting for your reply. 

Ramyer M.

Intel Customer Support Technician 

[Omoshiro]

Requested SSU...
I got some error when I save the file.
also attach a video of issue for you.

[RamyerM_Intel]

Hello Omoshiro, 

Thank you for sharing this details. Kindly please allow us sometime to analyze this logs for you and I promise to get back to you as soon as possible. 

Ramyer M.

Intel Customer Support Technician 

[RamyerM_Intel]

Hello Omoshiro, 

Thank you for patiently waiting. Upon checking the logs, I can confirm that you graphic drivers are up to date, however, I noticed a noticeable gap between the latest and current BIOS of your system. 

• Current: 2015
• Latest: 3212

As such, I highly recommend to update your BIOS two versions at a time and observe if the flicker will still occur. You may follow this suggestion:  2015 to 2403, 2403 to 2603, 2603 to 2801, 2801 to 3202, 3202 to 3212. 

You may also use this link on where to download the BIOS: ROG STRIX B660-A GAMING WIFI D4

Let us know how it went. I will be waiting for your reply. 

Ramyer M. 

Intel Customer Support Technician

[NormanS_Intel]

Hello Omoshiro, 

I wanted to check if you had the chance to review the information we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Norman S.

Intel Customer Support Engineer

[Omoshiro]

I update bios... when I restart from BIOS flashing screen.
"Bios is updating LED firmware" screen appear,
and go to endless boot-loop.

So I can't do as your advice by now.