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Intel® UHD Graphics 620. Не могу установить разрешение 1920х1080 на мониторе Samsung SyncMaster P2770HD. С другим компьютером - работает. Intel® UHD Graphics 620. При выборе разрешения 1920х1080 картинка становится больше рабочего стола и графика ужасная. Подходит только разрешение 1600х1200. Но картинка слишком растянутая и мыльная. Драйвер удаляла и переустанавливала на свежий - версии 26.20.100.7584.
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Hello TKipr,
Thank you for posting on the Intel® communities.
Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool embedded on this Intel Community.
To better assist you with your request, I will need to check some information about your computer. Please follow these steps and attach the reports generated directly to the thread:
Please connect the monitor to the laptop when generating the reports.
1. Intel® System Support Utility (Intel® SSU)
- Intel® SSU Download link
- Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
- Click on the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click on "Next", then "Save".
2. DXDIAG
- Go to Start > Run or Windows Key + R.
- On the Run prompt, type "dxdiag" then click OK.
- On the DirectX Diagnostic Tool window, click on Save All Information.
- Browse to a folder, type in a filename then click Save.
Questions:
- Does the other computer that can get the resolution have Intel® UHD Graphics 620 as well? please provide the model.
- Are you doing straight connections? (like HDMI to HDMI) or are you using an adapter/dongle?
- Have you tested with the latest OEM drivers instead of the Intel® generic drivers 26.20.100.7584?
- Have you tested a different monitor?
Regards,
Adrian M.
Intel Customer Support Technician
A Contingent Worker at Intel
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Hello TKipr,
Were you able to check the previous post?
Let me know if you need more assistance.
Regards,
Adrian M.
Intel Customer Support Technician
A Contingent Worker at Intel
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Hello TKipr,
We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.
Regards,
Adrian M.
Intel Customer Support Technician
A Contingent Worker at Intel
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