Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
18276 Discussions

华擎a 380 打不开显卡控制面板

lllllll
Beginner
235 Views
只要一启动控制面板,鼠标点击其他程序就无响应,而且控制面板也打不开图形界面
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5 Replies
LuisGustav_A_Intel
200 Views

你好lllllll, 

 

感谢您联系英特尔技术支持以获取图形。 

 

我们很遗憾听到您遇到问题/我知道您有问题。我们很乐意为您提供帮助。 


请注意,我只能用英语支持您。我已使用网络翻译工具来翻译此回复,因此可能会有一些不准确的翻译。

 

让我们收集有关问题的全部信息,以便提供可能的解决方案。 

 

您能否提供显示计算机问题的错误屏幕截图/视频。

显示计算机问题的应用程序是什么。

您完成了哪些步骤作为可能的修复?

有什么特别触发问题的原因吗?

 

请下载、运行并回复,并附上工具®英特尔系统支持和图形报告的.txt文件(如需下载,请访问链接 https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window...。 

  

感谢您选择英特尔。

 

此致敬意

 

路易斯·

英特尔客户支持技术员。 



lllllll
Beginner
191 Views

运行arc control 之后软件的图形界面也无法显示,鼠标可以移动,但是点击其他图标就没有反应,更换了好几个驱动版本都无法正常运行。1670827240668~2.jpg

LuisGustav_A_Intel
174 Views

Hello lllllll, 


Thank you for the clarification. 


Please perform a Clean Installation of Intel® Graphics Drivers in Windows (manual walkthrough instructions go to link https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html or through the installer you have the automatic clean install option too)


download installs Intel® Graphics Driver 31.0.101.3959

https://www.intel.com/content/www/us/en/products/sku/227959/intel-arc-a380-graphics/downloads.html


Best regards, 

 

Luis A. 

Intel Customer Support Technician. 


LuisGustav_A_Intel
150 Views

Hello lllllll, 


A friendly reminder to follow up with your support ticket. 


I was checking your case and would like to know if you need further assistance? 


Best regards, 

 

Luis A. 

Intel Customer Support Technician. 


LuisGustav_A_Intel
87 Views

Hello lllllll,


We have not heard back from you so this thread will no longer be monitored. If you need further support, please post a new question to provide assistance.   


Thank you for choosing Intel. 


Best regards, 


Luis A. 

Intel Customer Support Technician.  


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