05.09.2024 Tarihinde yayınlanan Intel Iris Xe Graphics güncellemesi

[EMRAH]

05.09.2024 Tarihinde yayınlanan Intel Iris Xe Graphics güncellemesi sonrası mouse hareket ettirememe sorunu yaşıyorum 05.09.2024 tarihinde yayınlanan  Intel Iris Xe Graphics güncellemeyi indirip kurdum dizüstü bilgisayarımın dokunmatik yüzeyi geç algılamaya başladı ondan önce böyle sorun yoktu

[AlfredoS_Intel]

Hi Emrah,

Lütfen size yalnızca İngilizce olarak destek verebileceğimi unutmayın. Bu yanıtı çevirmek için bir web çeviri aracı kullandım, bu nedenle bazı yanlış çeviriler olabilir.

Thank you for posting in Intel Communities.

I would like to take a look on what happened to your system after updating the driver. Kindly provide the following information, so I can provide you effective recommendations:

1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

2. How did you install the Graphics driver update and where did you get the driver from?

Looking forward to your response.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Emrah,

I wanted to check if you had the chance to read the questions that we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Emrah, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician