101.3413 / pale colors

[Crosne]

Hello,

I have Windows 11 on an MSI 12UGS GE76 laptop.

On 10/22 Windows update installed "Intel Corporation - Display - 31.0.101.3413" for Iris Xe GPU.

Since then, my screen has very pale colors. I tried recalibrating the screen: nothing worked. I plugged in an external monitor, the colors are good on it. Finally, in Device Manager, I uninstalled the card, the colors are back to normal! (I have a 2nd Nvidia card) So I reinstalled Iris Xe with the recent drivers found on the Intel site of the generation before (31.0.101.2111) but again ended up with pale colors again or is it a strong gamma?

I do not know what to do ? Can you help me ?

Thanks,

[Alberto_R_Intel]

Crosne, Thank you for posting in the Intel® Communities Support.

In order for us to answer your questions and to provide the most accurate assistance on this matter, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Crosne]

Hello Alberto R.,

Thank you for your answer.

I'm not sure you'll find the information you need.

Indeed, I reinstalled the original driver (30.0.101.1029) which allowed me to recover a normal screen.

Cordially,

[Alberto_R_Intel]

Crosne, Thank you very much for providing the SSU report.

According to the information shown in the SSU document, the graphics driver version currently installed in your computer is 30.0.101.1029, provided by MSI:

https://www.msi.com/Laptop/Raider-GE76-12UX/support?sub_product=Raider-GE76-12UGS#driver

It is important to mention that we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.

Based on the fact that the problem persists after installing driver version 30.0.101.1029 and 31.0.101.2111, even though the Intel® graphics drivers are generic, for testing purposes, please try a clean installation of the latest Intel® graphics driver version 31.0.101.2114, following the instructions in the links below:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?

We also suggest to get in contact directly with MSI support to make sure the latest BIOS version is currently installed on your device or to gather the instructions on how to update it:

https://www.msi.com/support

Once you get the chance, please let us know the results.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Crosne, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Crosne, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician