2nd monitor not detected - was working just a few minutes ago

[stephaniem]

Short version - I am trying to connect a second monitor to an HP Envy 15-dr1000 series laptop. It has been unable to detect a second monitor for sometime after I updated to Windows 11. I've spent hours multiple times trying to troubleshoot and then give up. But then today I found a video that suggested another solution and it worked. I was able to finally extend  the screen. However, in my troubleshooting, I was testing different HDMI cables in case that was the problem. The cable that was being used when it started working belongs somewhere else. Since I had determined it was a driver issue that was the cause, I disconnected the cable and replaced it with the original one. Then it would not detect the device. So I switched it back to the cable that was just working, and it still would not detect the device. 

Here is what I have done so far including before it was working the first time:

-Checked drivers for updates - drivers were updated. 

-Switched drivers that were installed on the laptop

-Uninstalled and reinstalled drivers from device manager

-Downloaded Intel Driver & Support Assistant and it recommended 3 different updates. 

- Installed all updates (only one was for the driver) and rebooted the computer. 

- 2ND MONITOR WAS DETECTED

-Disconnected HDMI cables and could not connect, even after replacing the cable that had just worked a few minutes earlier. 

- Uninstalled driver and ran a clean installation from the Intel Driver & Support Assistance. 

-Rebooted computer

-Still not connecting. 

This is what was installed. Intel® Graphics Driver 31.0.101.2115 for 6th-10th Gen Intel® Core™ Processor

[RamyerM_Intel]

Hello stephaniem, 

I understand that you have a concern with your OEM (Branded Laptop) device. However, please note that our support may be limited, as we do not have access to the technology, settings, customizations, custom drivers, and features that the OEM has designed and installed on your system. We will try our best to help you with your issue.

1. When you using the OEM driver, are you experiencing this issue? 
2. You mention that it was not able to detect it for some time, when did the issue started?
3. Are there any error message that popped up when you upgraded to Windows 11? 
4. Are there other ports affected? 
5. Have you tried using a different HDMI monitor? 
6. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility located at this link: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html.
   1. After running it, you will be given an option to save the logs to a text file, please do so and attach the file on your reply.

Ramyer M.

Intel Customer Support Technician 

[RamyerM_Intel]

Hello stephaniem, , 

I am just looking for an update about the information we have asked. Please let me know about this information so we can identify the next steps that needs to be taken to solve this issue. 

Ramyer M. 

Intel Customer Support Technician 

[RamyerM_Intel]

Hi Stephaniem, 

I hope you are doing well. We have not heard a response from you about the second monitor not being detected. As such, we will proceed in closing this thread. If you are still experiencing this issue, please submit a new question as this thread will no longer be monitored.

Ramyer M. 

Intel Customer Support Technician