2nd monitor resolution

[Alessio36]

Hi everybody,

I have an Asus Vivobook X510NR , i'm trying to use an old HP L1940T monitor as second screen (which works good with the old home pc where it was connected) , but i have resolution problems, no matter what resolution i use (recommended are 1280x1024 60hz) the image is always "too high" , and with the OSD control i can only move the image horizontally/vertically , i can't modify the proportion. I tried updating the drivers, using generic or HP driver for win XP , but nothing seems working . So I thought that maybe there is some problem with the driver of the UHD 620 , anyone ever had resolution problem on a second screen with the UHD 620 ?

[MUC]

Please try this cable:

Club 3D CAC-1210 (HDMI > DVI)

[DeancR_Intel]

Hi Alessio36,

Thank you for posting in the Community!

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

We supply generic versions of graphics drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you check first with your computer manufacturer and use the driver software provided by them.

I suggest doing clean installation and DDU of the driver, please see the link for reference:

Clean Installation of Intel® Graphics Drivers in Windows*

How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Alessio36,

I hope you're doing well as I'm following up to find out if you experience any issues. I'm not able to get any response from you regarding the needed information.

Best regards,

Dean R.

Intel Customer Support Technician

[Alessio36]

Hi Dean,

I was able to solve the problem cleaning all the driver (as you suggest) and adjusting the refresh rate.

Best Regards.

Alessio.

[DeancR_Intel]

Hi Alessio36,

I'm glad to hear that your laptop is working now! I will be closing the thread as shown your issue has been resolved.

Best regards,

Dean R.

Intel Customer Support Technician