31.0.101.53333 potentially causing fan problems

[Sadachbia]

So I have a HP 250 G9, in the last week my fan just stays on constantly. like even when I close the lid and put it into sleep mode, fan still goes full blast. 

I've been onto HP support and tried everything they suggested, they think it could be a driver update issue possibly from intel.

The only recent driver update is 31.0.101.5333 a week ago, I'm wondering what it is exactly,  and if there is a way I can remove it to see if it solves my issue?

Any help is much appreciated. (I'm not sure which board I should be in)

Ash

[ACarmona_Intel]

Hello Sadachbia, 

Thank you for posting in our communities.

Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, complete model of your system, complete model of your processor, etc. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.

And also, may I know when the issue started? And have you made any changes before the issue occurs?

We look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

[Sadachbia]

Hi Carmona,

Thanks for the reply, I've attached the ssu file as requested.

The issue started about a week ago, there have been no known changes to my system.

regards

Ash

[ACarmona_Intel]

Hello Sadachbia, 

Thank you so much for providing us with your SSU.

Please try to install our latest graphics driver, Intel Graphics Driver 31.0.101.5534, and if the issue still persists, please let me know so we can take our next step.

By the way, you may follow the steps on this link on how to update your Intel graphics driver:

• How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11*

Furthermore, for additional information, you may also check out this link: 

• My laptop seems to be overheating.

We look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Sadachbia, 

We are checking in with you to know if you have already performed the troubleshooting steps that we have provided or if you have any additional queries. Please know that we would be happy to assist you if you have any.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Sadachbia, 

Again, we are checking in with you to know if you have already performed the troubleshooting steps that we have provided or if you have any additional queries. Please know that we would be happy to assist you if you have any.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Sadachbia, 

We have not heard back from you, so we will close this enquiry now. For additional information, please submit a new question, as this thread will no longer be monitored.

Thank you so much for your understanding, and we are hoping that in some way we have helped you with your concern.

Bye for now, and have a great day ahead! 

Best regards, 

Carmona A.

Intel Customer Support Technician