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Kai95
Beginner
41 Views

3D softwares crashing even on XE MAX mode

I am unable to run 3D software like blender, cinema 4D on my new Acer Swift 3X i5 laptop. Even on XE MAX graphics mode the software is crashing as soon as I open it. And while playing timeline videos on Adobe Premier Pro glitches are appearing and it appears even on the exported video. What should I do to fix this?

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Alberto_R_Intel1
Employee
14 Views

Kai95, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:

When did you purchase the laptop?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

Did you check the system requirements for Blender, Cinema 4D and Adobe Premier Pro to work properly? Those are high-demand resource applications and they might require special hardware/software to run as expected.

Which Windows* version are you using?

Does the problem happen at home or work environment?

Please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


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