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When playing Genshin Impact, sometimes the camera change is unusually stuttering, especially when the driver has just been updated. There is also the encoder that when playing Genshin Impact and using OBS to push streams, the encoder will be overloaded from time to time, and the frame rate of the stream will drop significantly when overloaded, using the encoder QSV, H.264, and there is no overload during recording. I hope that the two situations of Genshin Impact and Genshin Impact can be optimized, thank you very much!
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Hello 筱曦,
Thank you for posting on Intel Community Forum.
I understand that you’re looking forward to have the Genshin Impact optimized. So I can address this concern properly, I'd appreciate it if you could share the information below.
1. Was this working fine before or do the stuttering happen when you played the game for the first time?
2. If it was working fine before, did you make any recent changes to the system?
3. Is the issue isolated to Genshin Impact?
4. Please attach a short video clip of the issue
Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*
I'm looking forward to your response.
Best regards,
Jed G.
Intel Customer Support Technician
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https://cloud.189.cn/t/Av6jiyJVJZnm(访问码:3qtn)
The new version of the driver Genshin Impact began to lag sometimes, and there was obvious lag in the second half of the recorded video, you can take a look
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Hello 筱曦,,
I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.
Best regards,
Jed G.
Intel Customer Support Technician
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Genshin Impact is no problem for the time being, but when using OBS's built-in QSV and H.264 encoders to push Genshin Impact, it will prompt an encoding overload in a few seconds, and the frame rate is extremely unstable!
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Hi 筱曦,
I'm glad to know that Genshin Impact is no problem for the time being. To conduct an in depth investigation, I would like to follow up the information that I asked for in the previous post.
I hope to hear from you soon!
Best regards,
Jed G.
Intel Customer Support Technician
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Hi 筱曦,
I'm following up again with regards to the additional information that I was requesting. Please see below.
1. Was this working fine before or do the stuttering happen when you played the game for the first time?
2. If it was working fine before, did you make any recent changes to the system?
3. Short video clip of the issue
4. Please generate SSU report - How to get the Intel® System Support Utility Logs on Windows*
I'm looking forward to your response.
Best regards,
Jed G.
Intel Customer Support Technician
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Hi 筱曦,
Thank you for sharing a video clip but I'm not able to access it. Please send the short video clip in MP4 file format and also share the information that I previously asked for.
I hope to hear from you soon!
Best regards,
Jed G.
Intel Customer Support Technician
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The video is the situation of Genshin Impact.,Every time the driver is updated, this situation takes two or three days before the picture is normal and not stuck.
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Hello LozbuL,
I appreciate your efforts. For further troubleshooting, please try to follow the steps below.
1. Update the BIOS to latest version 7B89v2N2
2. Check the power plan settings
3. Turn off the Windows Game Bar and Game DVR
4. Test the configuration using another dedicated video card
For reference: How to Fix Stuttering Issues While Gaming
Should you encounter the same issue, please let me know.
Best regards,
Jed G.
Intel Customer Support Technician
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Hi LozbuL,
I'm following up to see if you were able to follow the recommendations I posted. Please let me know at your earliest convenience so we can determine the best course of action to resolve this issue.
Best regards,
Jed G.
Intel Customer Support Technician
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Hello LozbuL,
I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.
Best regards,
Jed G.
Intel Customer Support Technician

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