ARC显卡控制面板无法找到

[big_ban]

安装了INTEL显卡最新的驱动程序6557版本后，在电脑内无法找到显卡的控制面板，再重复多次安装该版本驱动后，依旧无法解决该问题。望给与解决。

[JedG_Intel · Accepted solution]

Hi big_ban,

请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译。I understand that the graphics card is missing after updating the graphics driver. Please share the information below for me to address this correctly.

1. What was the last known working driver version?

2. Have you tried rolling back the driver?

3. Did you use DDU before installing the driver?

4. Please send a screenshot of the device manager.

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[big_ban]

非常感谢你们为我提供的帮助，按照你们所提供的方法，我的问题已经得到了解决，目前程序已经恢复正常。

[VonM_Intel]

Hello, big_ban.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[big_ban]

非常感谢你们为我提供的帮助，按照你们所提供的方法，我的问题已经得到了解决，目前程序已经恢复正常。

[JedG_Intel]

Hi big_ban,

Thank you for the update and I'm glad to know that the issue you are having is resolved. With this, please advise if I can proceed with closing this inquiry.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello big_ban,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician