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Arc 750 update problem. I had a problem after updating my arc 750 graphics card. When I restart there is no image on the screen I have to turn it off and on version 4255 or 4257.l the then the problem is fixed. When I remove the update on the subject the problem goes aday.Please urgent solution.
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Thank you for supporting. you want to sent video but my video 244mb so I can't sent to intel over 71mb. Can you help me.
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Hello Tk83,
Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having display issues with your Intel® Arc™ A750 Graphics, I will be happy to help you.
To have a better understanding of the situation, please answer the following questions:
- What graphics driver version works fine?
- Is the Resizable Bar enabled?
- Download, run, save and attach the report for the following tools:
- Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store.
- Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.
Regards,
Andres P.
Intel Customer Support Technician
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To have a better understanding of the situation, please answer the following questions:
with pleasure
- What graphics driver version works fine?
I don't remember the net version but it may be earlier than 4255
- Is the Resizable Bar enabled? yes.
- Download, run, save and attach the report for the following tools:
- Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store.
- Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.
- I installed the softwares.
-
the report is attached
I couldn't upload a video because the file size is limited to 72 mb. If you suggest another method, I can send a video.
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Hello Tk83,
Thank you for your response, it has been really helpful.
The other way you can send the video is by uploading it to a cloud like Google Drive or something similar, later give me the authorization and send the link.
To continue with the troubleshooting please answer the following questions:
- Update BIOS to version 0811 on ASUS Support. For installation steps, you can contact them.
- After updating the BIOS, test the system by installing driver 31.0.101.4255, if the issue persists you can try the driver 31.0.101.4257. For installation steps, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11
- Test different ports, displays, and cables.
- If the issue persists, install the previous driver version 31.0.101.4146.
Regards,
Andres P.
Intel Customer Support Technician
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https://drive.google.com/file/d/1J5hW_mlgRyF65JF9Od7QM-JzA2OWZnah/view?usp=sharing video link you can see the problem on this video. thank you very much.
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Hello Tk83,
Thank you for your answer, all the information provided has been really helpful.
Please complete the steps below and let me know the results:
- Perform a clean installation of Windows. For guidance, you can contact Microsoft.
Regards,
Andres P.
Intel Customer Support Technician
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Hello Tk83,
Were you able to check the previous post?
Let us know if you still need assistance.
Best regards,
Andres P.
Intel Customer Support Technician
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Hello Tk83,
Thank you for your answer, it is very helpful.
I will start an investigation to provide you with more steps, as soon I have further information I will let you know.
Regards,
Andres P.
Intel Customer Support Technician
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Hello Tk83,
We have been working on the investigation and there are some steps we can follow, please let us know the results.
- Last week we released a new graphics Beta driver, update it to version 31.0.101.4311. Following the steps you followed previously, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11
- To make sure that there is not a compatibility issue between the monitor and the graphics card, test another display.
Regards,
Andres P.
Intel Customer Support Technician
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updated ver 31.01.101.4311 but the problem continues.
Tried another monitor but not solutıon.
I'm sorry that I have such problems with the graphics card that I bought with great happiness
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Hello Tk83,
Thank you for your response and for completing all the troubleshooting steps.
We have covered all the necessary steps, and as it also happens with a different monitor seems the issue is the graphics card. We recommend contacting Intel Customer Support for a possible replacement.
Now, we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.
Regards,
Andres P.
Intel Customer Support Technician
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