Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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ARC 750 Update problem

Tk83
Beginner
1,658 Views

Arc 750 update problem. I had a problem after updating my arc 750 graphics card. When I restart there is no image on the screen I have to turn it off and on version 4255 or 4257.l the then the problem is fixed. When I remove the update on the subject the problem goes aday.Please urgent solution.

 

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Thank you for supporting. you want to sent video but my video 244mb so I can't sent to intel over 71mb. Can you help me.

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11 Replies
Andres_Intel
Employee
1,627 Views

Hello Tk83,

  

 

Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having display issues with your Intel® Arc™ A750 Graphics, I will be happy to help you.  

 

To have a better understanding of the situation, please answer the following questions: 


 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician


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Tk83
Beginner
1,621 Views

To have a better understanding of the situation, please answer the following questions: 

with pleasure

 

I couldn't upload a video because the file size is limited to 72 mb. If you suggest another method, I can send a video.
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Andres_Intel
Employee
1,602 Views

Hello Tk83,

 

 

Thank you for your response, it has been really helpful. 

 

The other way you can send the video is by uploading it to a cloud like Google Drive or something similar, later give me the authorization and send the link.


To continue with the troubleshooting please answer the following questions: 


  


Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Tk83
Beginner
1,596 Views
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Andres_Intel
Employee
1,544 Views

Hello Tk83,

 


Thank you for your answer, all the information provided has been really helpful.


Please complete the steps below and let me know the results:


  • Perform a clean installation of Windows. For guidance, you can contact Microsoft.



Regards,  


Andres P. 

Intel Customer Support Technician


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Andres_Intel
Employee
1,525 Views

Hello Tk83,


 

Were you able to check the previous post?  

Let us know if you still need assistance.   

  


Best regards,  


Andres P.

Intel Customer Support Technician


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Tk83
Beginner
1,518 Views
Yes still problem is continuos. Bios updated ver.0811 cmos cleared
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Andres_Intel
Employee
1,508 Views

Hello Tk83,



Thank you for your answer, it is very helpful.


I will start an investigation to provide you with more steps, as soon I have further information I will let you know.



Regards,  


Andres P. 

Intel Customer Support Technician 


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Andres_Intel
Employee
1,469 Views

Hello Tk83,

 

 

We have been working on the investigation and there are some steps we can follow, please let us know the results.


 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Tk83
Beginner
1,452 Views

updated ver 31.01.101.4311 but the problem continues.

 

Tried another monitor but not solutıon. 

I'm sorry that I have such problems with the graphics card that I bought with great happiness

 

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Andres_Intel
Employee
1,430 Views

Hello Tk83,

 

 

Thank you for your response and for completing all the troubleshooting steps.


We have covered all the necessary steps, and as it also happens with a different monitor seems the issue is the graphics card. We recommend contacting Intel Customer Support for a possible replacement.


Now, we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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