ARC 750 Update problem

[Tk83]

Arc 750 update problem. I had a problem after updating my arc 750 graphics card. When I restart there is no image on the screen I have to turn it off and on version 4255 or 4257.l the then the problem is fixed. When I remove the update on the subject the problem goes aday.Please urgent solution.

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Thank you for supporting. you want to sent video but my video 244mb so I can't sent to intel over 71mb. Can you help me.

[Andres_Intel]

Hello Tk83,

Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having display issues with your Intel® Arc™ A750 Graphics, I will be happy to help you.  

To have a better understanding of the situation, please answer the following questions: 

• What graphics driver version works fine?
• Is the Resizable Bar enabled?
• Download, run, save and attach the report for the following tools: 
  • Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store. 
  • Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows. 

Regards,  

Andres P. 

Intel Customer Support Technician

[Tk83]

To have a better understanding of the situation, please answer the following questions: 

with pleasure

• What graphics driver version works fine? 

  I don't remember the net version but it may be earlier than 4255

• Is the Resizable Bar enabled? yes.
• Download, run, save and attach the report for the following tools: 
  • Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store. 
  • Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows. 
• I installed the softwares.

• the report is attached

I couldn't upload a video because the file size is limited to 72 mb. If you suggest another method, I can send a video.

[Andres_Intel]

Hello Tk83,

Thank you for your response, it has been really helpful. 

The other way you can send the video is by uploading it to a cloud like Google Drive or something similar, later give me the authorization and send the link.

To continue with the troubleshooting please answer the following questions: 

• Update BIOS to version 0811 on ASUS Support. For installation steps, you can contact them.
• After updating the BIOS, test the system by installing driver 31.0.101.4255, if the issue persists you can try the driver 31.0.101.4257. For installation steps, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11 
• Test different ports, displays, and cables.
• If the issue persists, install the previous driver version 31.0.101.4146.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Tk83]

https://drive.google.com/file/d/1J5hW_mlgRyF65JF9Od7QM-JzA2OWZnah/view?usp=sharing video link you can see the problem on this video. thank you very much.

[Andres_Intel]

Hello Tk83,

Thank you for your answer, all the information provided has been really helpful.

Please complete the steps below and let me know the results:

• Perform a clean installation of Windows. For guidance, you can contact Microsoft.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello Tk83,

Were you able to check the previous post?  

Let us know if you still need assistance.   

Best regards,  

Andres P.

Intel Customer Support Technician

[Tk83]

Yes still problem is continuos. Bios updated ver.0811 cmos cleared

[Andres_Intel]

Hello Tk83,

Thank you for your answer, it is very helpful.

I will start an investigation to provide you with more steps, as soon I have further information I will let you know.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Tk83,

We have been working on the investigation and there are some steps we can follow, please let us know the results.

• Last week we released a new graphics Beta driver, update it to version 31.0.101.4311. Following the steps you followed previously, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11 
• To make sure that there is not a compatibility issue between the monitor and the graphics card, test another display.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Tk83]

updated ver 31.01.101.4311 but the problem continues.

Tried another monitor but not solutıon. 

I'm sorry that I have such problems with the graphics card that I bought with great happiness

[Andres_Intel]

Hello Tk83,

Thank you for your response and for completing all the troubleshooting steps.

We have covered all the necessary steps, and as it also happens with a different monitor seems the issue is the graphics card. We recommend contacting Intel Customer Support for a possible replacement.

Now, we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,  

Andres P. 

Intel Customer Support Technician