ARC 770显卡安装失败 退出代码:1

[玩家5927]

[JeanetteC_Intel]

Hello 玩家5927,

请注意，我只能用英语为您提供帮助。我使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。接下来，我将用英语回答您。

I would like to know more about your system details to fully understand where the issue truly lies. Please provide the missing key information here:

1) Are you having graphics or display issues the reason why you were trying to update your Intel® Arc™ A770 Graphics drivers?

2) Was the driver installation done manually or using a driver updater tool?

3) Additionally, I would highly appreciate you sharing your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt). *Attach the file as you reply to this post.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[玩家5927]

这是你要的东西

[JeanetteC_Intel]

Hello 玩家5927,

请注意，我只能用英语为您提供帮助。我使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。接下来，我将用英语回答您。

I'm following up to check whether you have had the chance to review our prior correspondence. If you have, kindly acknowledge receipt and let me know if you need time to share the details I asked for. Please let me know about this information so we can identify the next steps that need to be taken to resolve this issue.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello 玩家5927,

请注意，我只能用英语为您提供帮助。我使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。接下来，我将用英语回答您。

Based on the SSU log file, the current graphics driver (32.0.101.6299) installed is already the latest one. Please help share the details below so I can see how we are going to proceed.

1) Are you having graphics or display issues the reason why you were trying to update your Intel® Arc™ A770 Graphics drivers?

2) What graphics driver version were you trying to install when you got the exit code: 1 error?

Additionally, you may follow the steps from this article link below.

How to Fix Intel® Graphics Driver Installer Exit Code 1

Or you may manually download the Intel® Graphics Driver 32.0.101.6299 for Intel® Arc™ A-Series Graphics, and follow the steps to manually clean install it, using Display Driver Uninstaller (DDU).

Furthermore, please share a photo or short video clip showing the error.

I will wait for your reply,

Best regards,

JeanetteC.

Intel® Customer Support Technician

[玩家5927 · Accepted solution]

这是我之前提供的问题，你给出的方法都解决不了我所提出的问题。

但找到了出现问题的原因：

把区域格式和国家地区改为中国的时候能够正常安装，改为其他国家的就会出现安装失败，退出代码：1的提示。

不知道是否这是个bug，但是你们得尽快修复。☹️

[JeanetteC_Intel]

Hello 玩家5927,

请注意，我只能用英语为您提供帮助。我使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。接下来，我将用英语回答您。

Good day!

I'm following up to check whether you have had the chance to review our prior correspondence. If you have, kindly acknowledge receipt and let me know if you need time to share the details I asked for. Please let me know about this information so we can identify the next steps that need to be taken to resolve this issue.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello 玩家5927,

请注意，我只能用英语为您提供帮助。我使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。接下来，我将用英语回答您。

I have not heard from you for the past few days, I will proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician