ARC A750 low performance

[Alex94]

I've just bought an ARC A750 and I noticed I'm getting very low performance in CS GO. 

Checked the card with AIDA64 GPGPU Benchmark. Memory Copy : 313 GB/s

Attached files with Benchmark and PC Specs (Intel SSU)

[ACarmona_Intel]

Hello Alex94

Thank you for posting in our communities.

Please provide all the troubleshooting steps that you have already performed so we may avoid repeating them, and also, does the issue only happen with CS GO? And does the issue happen the first time that you play it?

By the way, the files that you have attached were all highly noted.

We look forward to your response! 

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[Alex94]

Updated driver version: 31.0.101.5445

My only game is CS GO. I have the issue in first time with the intel card. With old card not have any problem.
Pay attention to AIDA64 GPGPU Benchmark.

[ACarmona_Intel]

Hello Alex94

Thank you so much for the quick response.

We will further investigate the issue and post the response on this thread once it is available.

By the way, the screenshot that you have provided, which is the "AIDA64 GPGPU Benchmark," is highly noted.

Thank you for your patience and understanding.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Alex94,

Thank you so much for patiently waiting on our response.

We wanted to inform you that we have successfully replicated the issue.

However, in order for us to thoroughly investigate the issue, kindly provide the following details:

• Distribution service (example: Steam, Origin, Epic, Xbox GamePass, and Ubisoft Connect): 
• Graphic Quality (Low, Medium, High, Ultra): 
• Resolution (1920x1080, 3840x2160): 
• Vsync (On/Off):
• Window Display Configuration (Fullscreen, Windowed, or Borderless Windowed): 

We look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

[Alex94]

Distribution service (Steam):
Graphic Quality (High):
Resolution (3840x2160):
Vsync (Disabled):
Window Display Configuration (Fullscreen Windowed)

AID64 Extrime

Version: 7.20.6802

AID64 GPGPU Benchmark

2 monitors: Dell 27  16X9

Task manager: GPU 100%

[ACarmona_Intel]

Hello Alex94,

Thank you so much for providing us with the information that we have requested.

We will now continue to investigate the issue and post the response on this thread once it is available.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Alex94, 

Thank you so much for patiently waiting on our response.

Based on our internal test, the performance drop has been resolved by this driver, Intel® ArcTM and Iris® Xe Graphics, Windows* Version 31.0.101.5518 (Latest), so kindly install it on your system and check the performance of CS GO.

For your reference, you may check out the attached photo.

Best regards,

Carmona A.

Intel Customer Support Technician

[Alex94]

much better now. 31.0.101.5522  better. GPU load: 90-100%

[ACarmona_Intel]

Hello Alex94, 

Thank you so much for the update, and we are truly glad to hear that your GPU performance has improved.

By the way, please let me know if you still need our assistance. 

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[NormanS_Intel]

Hello Alex94,

I wanted to check if you had the chance to review the information we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Norman S.

Intel Customer Support Engineer

[ACarmona_Intel]

Hello Alex94, 

We would like to know if you still need our assistance or if you already want us to close the case for you.

We look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

[Alex94]

31.0.101.5522  good. GPU load: 90-100%

I hope it will be even better

[ACarmona_Intel]

Hello Alex94, 

Thank you so much for the response.

I've noticed that the engineers working on our graphics cards are constantly coming up with new drivers. 

Regarding this, kindly continue to check and see if any new release graphics are available and if your graphics' performance will get better.

Simply visit the Intel® Arc™ A750 Graphics website, click on downloads, and see if a new version is available.

By the way, it seems that you no longer need our assistance. I will now proceed with closing this case. For additional information, please submit a new question, as this thread will no longer be monitored.

Bye for now, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician