Another potential Live TV issue with HD4000

[AS24]

Hello,

I have used Windows Media Center for quite some time for Live TV viewing. When I recently built a new machine, I used an i3 ivy bridge chip with HD4000 graphics along with Windows 8 Media Center. When viewing live TV (or recorded TV), there is an issue when footage changes from HD to SD or different HD settings, like from 1080i to 720p, etc. This is NOT while switching channels, but rather when an HD broadcast gets interrupted by an SD commercial, etc. In a normal circumstance, the broadcast fades out and the commercial fades in gracefully. However, with the HD4000, the broadcasts abruptly ends, and the commercial starts abruptly. Then, the commercial ends abruptly and the next commercial or broadcast resumes awkwardly, with the video and audio chopping out for a second or two. The volume also goes up and down drastically depending on if it is outputting SD or HD.

I have extenders that do not have this symptom. My old server with a dedicated GPU did not have this symptom. It is only on the server that uses the HD4000 graphics. Given the other issues with Live TV the HD4000 had previously, I can only assume that this is related. I am using the latest drivers for the HD4000.

I hope I explained this well enough as it is somewhat hard to verbalize, but more than slightly irritating. Any help would be appreciated.

Thanks.

[Kevin_M_Intel]

Hi YDH,

Can you please post your DxDiag Report here and your graphics report?

[AS24]

Here is the DxDiag:

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System Information------------------Time of this report: 11/7/2013, 18:51:02 Machine name: HTPC2 Operating System: Windows 8.1 Pro with Media Center 64-bit (6.3, Build 9600) (9600.winblue_gdr.130913-2141) Language: English (Regional Setting: English)System Manufacturer: Gigabyte Technology Co., Ltd. System Model: To be filled by O.E.M. BIOS: BIOS Date: 07/31/13 20:11:29 Ver: 04.06.05 Processor: Intel(R) Core(TM) i3-3225 CPU @ 3.30GHz (4 CPUs), ~3.3GHz Memory: 16384MB RAMAvailable OS Memory: 16268MB RAM Page File: 2348MB used, 16352MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 11DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.03.9600.16384 64bit Unicode

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DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Sound Tab 3: No problems found. Input Tab: No problems found.

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DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)

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Display Devices--------------- Card name: Intel(R) HD Graphics 4000 Manufacturer: Intel Corporation Chip type: Intel(R) HD Graphics Family DAC type: Internal Device Type: Full Device Device Key: Enum\PCI\VEN_8086&DEV_0162&SUBSYS_D0001458&REV_09 Display Memory: 1792 MB Dedicated Memory: 32 MB Shared Memory: 1760 MB Current Mode: 1360 x 768 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: SAMSUNG Monitor Id: SAM03A7 Native Mode: 1360 x 768(p) (60.015Hz) Output Type: HDMI Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32Driver File Version: 10.18.0010.3316 (English) Driver Version: 10.18.10.3316 DDI Version: 11 Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1 Driver Model: WDDM 1.3Graphics Preemption: DMA Compute Preemption: Thread group Miracast: SupportedHybrid Graphics GPU: Integrated Power P-states: Not Supported Driver Attributes: Final Retail Driver Date/Size: 10/3/2013 22:42:48, 12130304 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B78E66-4222-11CF-1C7B-0AF0B4C2C735} Vendor ID: 0x8086 Device ID: 0x0162 SubSys ID: 0xD0001458 Revision ID: 0x0009 Driver Strong Name: oem14.inf:5f63e53413eb6103:iIVBD_w81:10.18.10.3316:pci\ven_8086&dev_0162 Rank Of Driver: 00DA2001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4...

[Kevin_M_Intel]

Hi YDH,

As part of the troubleshooting steps, I want you to try the following:

1. Have you tried installing another Operating System?
2. Have you tried a different driver?
3. Is it possible to test a different processor?
4. Have you tried an update for the Media Center Software?