Arc 750 1920x1200 Missing In Both 4644 & 4669

[JUGGStheOG]

AMD 5600X

B550 Taichi

Intel Arc 750

DP connected HP LP2475w (1920x1200) monitor. Main monitor.

HDMI connected AVR & TV (1920x1080).

On both driver versions 4644 & 4669 my main PC monitor is set to 1920x1080 instead of 1920x1200. The correct 1920x1200 resolution isn't even an option.

Downgrading back to 4577 resolves the issue.

Please advise.

[JUGGStheOG]

Had time to spend so I wanted to provide an update in hopes it helps Intel find the source of the error.

Normal mode 4577 > 4826. Issue remains. Intel GCC report attached.

Safe mode > DDU v18.0.6.8 uninstall (4826) > reboot > safe mode > 4826 install. Issue remains. Intel GCC report attached.

Safe mode > DDU v18.0.6.8 uninstall (4826)  > reboot > safe mode > 4577. No issue. Intel GCC report attached.

Through the entire process both the DP 1920x1200 and AVR/TV 1920x1080 remained on.

No adapters used.

Please advise.

[JUGGStheOG]

@Hugo_Intel - any update on this?

Thanks.

[asakura_ran]

4826 still hasn't solved this problem，plz, are you guys attention this issue？😭

[Arturo_Intel · Accepted solution]

Hey! did you try with 101.4885? 

[Michael0724]

Hello @Arturo_Intel.

Excellent.  Version 101.4885 fixed the resolution issue with my BenQ GW2765's Display Port.  The monitor now displays its full 2560x1440 resolution, instead of the 1920x1080 that it did before.

Thank you,

Michael

[JUGGStheOG]

Normal mode 4577 > 4885. Issue RESOLVED!! Intel GCC report attached.

Thank you for finding a resolution!

[asakura_ran]

Can you send me a 4577driver？cause my 4885 installation program removed my previous driver.

I have resolved the screen scaling issue，but now the screen is severely distorted and sharpened.

I need the previous 4577 driver to protect my eyes，on official website, the 4577 driver has stopped being online.

So,Can you send me a 4577driver？     my email : <email removed>

thanks

[Hugo_Intel]

Hello asakura_ran

The driver version 31.0.101.4577 is no longer available for download if you are experiencing distortion issues on your display please open a new thread with a different topic so we can assist accordingly. Based on the thread owner and other users as well as our own testing this is resolved with driver 4885, so your problem is probably different so we will be glad to assist in a different thread.

Best Regards, 

Hugo O.

Intel Customer Support Technician.

[asakura_ran]

I just tried 4885, but it still hasn't been resolved. ☹️

[Hugo_Intel]

Hello everyone, @JUGGStheOG

We appreciate everyone's confirmation and feedback. As informed by @Arturo_Intel a fix was implemented in driver 31.0.101.4885. We apologize it took time for the fix to come up but a lot of effort was put into releasing the fix for this issue so we really appreciate your patience and we are glad that now you are able to configure your monitor resolution as expected. Since the issue is resolved, we will be now closing this thread, in case you need further assistance feel free to open a new thread.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[jast]

Sorry, but it is not fixed in 31.0.101.4885. This seems to fix the current version 31.0.101.4887