Arc 750 Limited Edition Continuous Freeze

[DannyTheWild]

I recently purchased Arc been around ~month, it was working really fine on first hardware mount & driver install but somewhere in between drivers update, it's just a mess continuous screen freezes which are leading me to restart PC ( mostly in game - any game doesn't matter)

I'm not sure what drivers I had at that time but since then I tried almost ~6-7 drivers (inc WHQL)
I tried different windows, OC, UC, custom drivers from Asus etc

It just keeps freezing, I don't think hardware at any fault tho it's an software issue for sure

It works fine in game for like ~5 to ~10 min then back to full freeze, mostly tested League of Legends

[ACarmona_Intel]

Hello DannyTheWild,

Based on your post, the issue only happens when you try to update your graphics driver; therefore, I think it's best that we use DDU to completely remove Intel graphics drivers from your system and prevent leftover files, folders, and registry keys that might have caused the issue.

Please refer to this link on how to use DDU:

• How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver

Once done uninstalling your graphics driver using DDU, kindly download and install the latest driver for Arc A750.

If the issue still persists, please generate an SSU report, as it will help me to deeply investigate our issue since it contains the specifications of your system. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send me the generated SSU.txt file.

I look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

.

[ACarmona_Intel]

Hello DannyTheWild,

I would like to know if you have any questions regarding the recommendation that I have provided.

If so, kindly inform me, as I would be glad to assist you.

Best regards,

Carmona A.

Intel Customer Support Technician

[DannyTheWild]

Hi @ACarmona_Intel ,

Thanks for the follow-up! I've followed all the suggested steps, but I'm repeatedly encountering the same issue.

As requested, I’ve generated the SSU report and attached it here for your review. Could you please take a look?

Additionally, I'm down to do test or do some software tweaking if required, as a third-party developer (if that solves my issue)

Thank you!
Danny June.
-Customer

[ACarmona_Intel]

Hello DannyTheWild,

Thank you for the update and for providing your SSU.

Please allow me time to further investigate our issue; I will get back to you as soon as I have an update.

Thank you for your patience and cooperation.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello DannyTheWild,

Please follow the steps outlined in this link for a possible solution: "Computer Freezes After Installing Intel® Arc™ A750.".

After reviewing your SSU logs, it seems that the graphics driver is outdated (version 32.0.101.6078), and the BIOS version is A.E0. Therefore, kindly update your graphics driver to version 32.0.101.6297 and the BIOS to version 7D48vAJ.

Additionally, I just wanted to clarify if the issue occurs only when playing League of Legends (LoL) or if the freezing happens even when not playing any games.

If the issue occurs while playing the game, may I know where you are playing League of Legends (LoL) and which game digital services you are using (examples: Steam, Origin, Epic, Xbox Game Pass, and Ubisoft Connect)?

Furthermore, may I have a screenshot of your game settings? as I will replicate the issue in our lab.

Looking forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

[DannyTheWild]

Hey @ACarmona_Intel,

Thanks for the help, I found a weird workaround

I think the issue is insignificant or fluctuating power delivery caused by  SpeedStep/TurboBoost
which OC/UC I have intel i7 12700k which draws a bit of power
once I locked it to 3.2Ghz freezing completely stopped, 

I don't think the CPU is at fault; it's just that my PSU (Rated 700w non-certified) is faulty and does not deliver what it's rated at.

 I assume that PSU malfunctioned somewhere, and had nothing to do with the GPU

I'm still not sure though, Please follow up on this 

Additionally, I'll update Drivers & BIOS

[ACarmona_Intel]

Hello DannyTheWild,

Thank you for the response.

I'll do additional investigation with our issue using the new information that you have provided.

In the meantime, please continue to update your drivers and BIOS, then let me know the result.

Additionally, if you have a spare PSU, please try it, as it will also help us determine if it might actually be the cause of the issue.

Thank you!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello DannyTheWild,

Regarding the PSU issue, it seems likely that the power supply wattage may not be sufficient to properly power the system, considering other components also require power. 

Additionally, the connectors on the Intel® Arc™ A750 and Arc A770 can deliver up to 300 W of power, but the Total Board Power (TBP) specification is 225 W. 

For further guidance, please check the links below:

• What is the Recommended Power Supply (PSU) for Intel® Arc™ A770 Graphics?
• Performance Issues Caused by Power Supply with Intel® ArcTM A750/A770 Graphics Cards
• How to Connect Power to an Intel® ArcTM Graphics Limited Edition Card

Furthermore, I would like to know if you have any updates for me. If yes, I will be glad to hear it out.

Thank you!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello DannyTheWild,

This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you.

Thank you for your understanding.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello DannyTheWild,

I just wanted to check in with you if you have any updates for me or any questions with regards to our case.

If yes, please let me know; I will be happy to hear it out.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello DannyTheWild,

I hope you are doing well.

Since I have not heard back from you, I will now be closing our case.

If, in case you are just busy and still needed assistance, please submit a new question on our community: https://community.intel.com/, as this thread will no longer be monitored.

Furthermore, for further assistance, you may also contact your PSU manufacturer, as it seems that the issue might be related to the PSU. 

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician