Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
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Arc a770 doesn't have AV1

OutBack
Beginner
204 Views

I bought an arc gpu because they were cheap powerful and hade a good encoder but I can't find my AV1 encoder and I am really annoyed it doesn't show in obs, arc control and other recording programs I really need for making videos. My drivers are 31.0.101.4032

If you can help me please reply thank you

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3 Replies
LuisGustav_A_Intel
156 Views

Hello OutBack,  

 

Thank you for contacting Intel Technical Support for graphics.  

 

We are sorry to hear you experience problems with using/finding option for AV1 in recorders while using Intel® Arc™ A770 Graphics. We are glad to assist.  

 

Let us gather the entire information about the problem in order to provide a possible solution.  

 

  • What is the application version exhibiting the problem?
  • What steps did you complete as possible fixes? 
  • Did you try disabling integrated graphics temporarily for testing? (if your system/processor has functionality)

   

Please download, run and reply back attaching the .txt file of the tool Intel® System Support and a graphics report (For download go the link https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window... ).  


Thank you for choosing Intel. 


Best regards, 


Luis A. 

Intel Customer Support Technician.  


LuisGustav_A_Intel
119 Views

Hello OutBack,  


I was checking your case and would like to know if you need further assistance.


To continue helping you, please provide the information solicited before. 


Best regards, 


Luis A. 

Intel Customer Support Technician. 


LuisGustav_A_Intel
88 Views

Hello OutBack, 

 

We have not heard back from you so this thread will no longer be monitored. If you need further support, please post a new question to provide assistance.     

Thank you for choosing Intel. 

 

Best regards, 

 

Luis A. 

Intel Customer Support Technician.  


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