B580 lagging on premiere pro

[RiyanOng]

Hi there, I'm facing quite unique issue, where i was editing animation and putting the AE comp to Premiere Pro timeline via dynamic link. it was hell lagging but i think it is common since AE was never smooth when it comes to long animation. long short story, i jump to another project, entirely different from this.
but i experience lagging on the software it self, even just to open dropdown menu from the panel.
the video that previously smooth during playback, now lag as hell even after doing some proxy and render and replace. here are what i have done so far to solve the problem :

- clear the cache
- update my drivers
- change audio setting to no input
- creating proxy
- render and replace
- re-install premiere pro
- change other version
- my SSD space still hugely available.

all of above not solving my problems, i have check as well issue about VFR footage, yet the video that i was editing isnt VFR (checked using MediaInfo)
what should i do? can anyway advice? anyway, here are following specs that i use

Ryzen 9 5900x
Mobo Asrock Steel Legend X570
GPU Intel Arc B580 (currently using 101.6257 driver version)
1TB Nvme as Operating system
Premiere Pro Ver. 24.6
Windows 11

when i change to Software only as render and playback, the software was running smoothly.
i have updated the driver before this, and still not fix yet causing another issue like stuck during rendering.
please, please do help me on this since i have important work to do, cant afford time and energy anymore to facing issue causing by Intel GPU

[VonM_Intel]

Hi RiyanOng,

Thank you for posting in our Community and for sharing both the detailed troubleshooting steps you’ve already tried as well as your full system specifications. Since the issue disappears when switching to Software Only rendering, this points to a possible concern with GPU acceleration on the Intel® Arc™ B580.

To help us investigate further, could you kindly confirm the following:

• Does the lag occur across all projects/media types, or only with specific formats/codecs?

• Did the Premiere Pro timeline via Dynamic Link work correctly before this issue started?

• Were there any recent hardware or software changes prior to the problem appearing?

• Can you provide a short sample project or media file where the issue is consistently reproducible?

• Are you using the default renderer in Premiere Pro (Mercury Playback Engine GPU Acceleration) when the lag happens?

• Have you tested with the latest Intel® Arc™ driver version (for example, 32.0.101.7028 or newer)?

Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue

Your answers will help us replicate the behavior and provide more precise guidance.

Have a nice day!

Best regards,

Von M.
Intel Customer Support Technician

[RiyanOng]

• Does the lag occur across all projects/media types, or only with specific formats/codecs? yes, tried with several other media with different codecs still lag.

• Did the Premiere Pro timeline via Dynamic Link work correctly before this issue started? yes

• Were there any recent hardware or software changes prior to the problem appearing? no recent change of hardware or software.

• Can you provide a short sample project or media file where the issue is consistently reproducible? i cant at the moment, lag that you can imagine, the playback is lagging.

• Are you using the default renderer in Premiere Pro (Mercury Playback Engine GPU Acceleration) when the lag happens? yes, lag only occur when i choose Mercury Playback Engine GPU Acceleration

• Have you tested with the latest Intel® Arc™ driver version (for example, 32.0.101.7028 or newer)? yes, tried different version of driver but still the same, lag.

[VonM_Intel]

Hello RiyanOng,

Thank you for confirming the details. Since you mentioned that the issue persists across different media/codecs and occurs specifically when using Mercury Playback Engine GPU Acceleration, and that you’ve already tested with multiple driver versions, could you kindly provide the exact driver versions you have tried so far? This will help us reproduce the issue more accurately and proceed with the next steps.

Best regards,

Von M.
Intel Customer Support Technician

[RiyanOng]

have tried this gfx_win_101.6913

and now sitting on this version gfx_win_101.6458_101.6257

[VonM_Intel]

Hello RiyanOng,

Thank you for confirming the details and for sharing the driver versions you’ve tested. We have a newer Intel® Arc™ graphics driver that may help address this issue. Please update to the latest Intel® Arc™ driver (32.0.101.7028 or newer) and perform a clean installation using DDU to fully remove old drivers. This step often helps resolve persistent issues caused by remnants of older drivers.

If the lag still persists after performing the clean installation with the latest driver, kindly share a new Intel® SSU log with the updated driver so we can analyze your system further.

Best regards,

Von M.

Intel Customer Support Technician

[RiyanOng]

Hi Von M,
thanks for the reply, i would like to ensure if i change the driver does it solve the problem? cause i been keep changing the driver but it cause me BSOD.
I honestly tired of these endless issue, like when you guys gonna fix it?
we are not volunteer for testing out the GPU day in and day out, we paid for the graphics card and above of all, we have work that depending on this GPU.
please do not just keep us testing here and there without concreate solutions.
i hope you understand, thanks.

[VonM_Intel]

Hello RiyanOng,

Thanks for your reply. I want to reassure you that we’re not here to keep you testing endlessly. Let’s focus on concrete steps to get this resolved. From the SSU logs, I see you’re currently on driver version 32.0.101.6257 and have also tried 101.6913 and 101.6458. I understand how frustrating repeated testing can be, which is why I recommend updating to the latest Intel® Arc™ driver (32.0.101.7028 or newer) and doing a clean installation with DDU. This ensures old drivers are fully removed, helps us rule out possible conflicts, and gives us the best chance to confirm if the latest version resolves the issue.

Updating your Intel graphics driver fixes bugs, improves stability, boosts performance, ensures compatibility with the latest apps and games, enhances security, and unlocks new features. Staying updated keeps your GPU running at its best.

Best regards,

Von M.

Intel Customer Support Technician