Blue-screen on game launch — Dell G-Series (i7-13650H) + Intel UHD/Iris Xe iGPU — possible driver cl

[AnderDalcorso]

System specs

Component Detail

Model	Dell G15 5530 – purchased 07/2023
CPU	13th Gen Intel® Core™ i7-13650H
Integrated GPU	Intel UHD / Intel Iris Xe
RAM	16 GB, 2X8GB, DDR5, 4800MHz
SSD	1TB M.2 PCIe NVMe
OS	Windows 11
BIOS	1.23.0 (05/04/2025)

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Problem history

1. Initial state (≈ 2 months ago)

   • Any 3-D title (e.g., Valorant, CS 2, Diablo IV) triggers a BSOD 5–30 s after launch.

   • Stop code: VIDEO_TDR_FAILURE (igdkmdn64.sys), other types too.

2. Drivers tested

Date Version Result

32.0.101.6556 (A04)	Constant BSOD—even after DDU + clean install
32.0.101.6559	Stable, provided Hardware Accelerated GPU Scheduling is disabled in BIOS

1. Work-arounds already tried

   • DDU in Safe Mode → clean Intel driver install.

   • sfc /scannow + DISM — no errors.

   • Latest BIOS, chipset, Thunderbolt firmware.

   • Disable “Hardware Accelerated GPU Scheduling” (BIOS) → mitigates BSOD but 6556 still crashes.

   • MemTest86 (4 passes) — zero faults.

   • CPU (Prime95) & GPU (FurMark) stress tests — only games crash.

2. Dell support

   • Classified the failure as “normal, will be fixed in future updates (2023)”.

   • Refused RMA; proposed paid motherboard swap, even though the notebook was still under warranty at the time.

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Current status

• With driver 6559 and Hardware Accelerated GPU Scheduling = OFF → 4 days stable.

• Re-enabling the feature in BIOS or rolling back to 6556 reproduces the BSOD within seconds.

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Questions for the community

1. Anyone else seeing a igdkmdn64.sys BSOD with the 655x series drivers?

2. Any known clash between “Hardware Accelerated GPU Scheduling” and Intel iGPU on 12th/13th-gen Dell laptops?

3. Has anyone achieved a permanent fix (micro-code, beta driver, Dell patch) without disabling the feature?

4. Considering warranty denial, is filing a claim through Brazilian consumer protection (Procon/CDC) justified?

Any insights, comparative logs (minidumps, Event ID 141/4101, etc.) or working setups are highly appreciated. Thanks!

[RandyT_Intel]

Hi @AnderDalcorso,

Given the error message, the optimal solution may be to replace the motherboard with an upgraded version, as the issue might be BIOS-related rather than driver-related, despite having the most updated BIOS. If you've managed to stabilize the system using driver version 6559 with Hardware Accelerated GPU Scheduling turned off, it's advisable to contact Dell directly. Currently, there seems to be no workaround without bypassing this BIOS feature, so Dell's support for patches and firmware updates would be beneficial.

To further assist, I have two recommendations:

1. Load Default BIOS Settings: If you haven't already, try loading the default settings in BIOS to see if it resolves the issue. Test the system to check if the problem persists.
2. Test with Intel Drivers: Although the issue may not be driver-related, you can test system stability using Intel's latest driver version 32.0.101.6793. Please note that installing this generic Intel driver will overwrite your OEM graphics driver, which may include customized features specific to your platform. For more information on how this might affect your OEM customizations, refer to the relevant article. Users can check for matching OEM driver versions on the manufacturer's website. (note: always used Driver Uninstaller (DDU)

Let me know if this works on the system stability.

You may check this article: Blue Screen Error: "VIDEO TDR FAILURE" with Intel® Graphics and...

Regards,

Randy T.

Intel Customer Support Technician

[AnderDalcorso]

Honestly, I’m hesitant to install yet another driver version because I’m afraid the blue screens will return. I’ve practically given up gaming this issue has drained all my enthusiasm. I don’t know how Dell operates elsewhere, but here in Brazil the experience has been disappointing. Believe it or not, they kept delaying support until my warranty expired and only then suggested I buy a new motherboard. That’s unacceptable for a company of their size and reputation.

I’m just a working guy who fought hard to afford a top-tier laptop so I could enjoy my games, and now I’m stuck with this situation. Still, I believe that what goes around comes around.

I’ll read the article you provided to see if I can learn anything new and will try updating again. In the meantime, I’m experimenting with older driver versions to find the one that best mitigates the problem.

Thank you very much for your feedback, Randy T.

[RandyT_Intel]

Hi @AnderDalcorso,

I understand your hesitation as you are currently observing and experimenting with drivers to stabilize your system. I'm sorry to hear about the difficulties you're experiencing. While I can't speak on behalf of Dell, I recommend reaching out to them for potential solutions or workarounds.

Since you wish to continue testing for now, please let me know if you need further assistance from my end. If not, I will proceed with closing this thread. However, you are welcome to submit another ticket anytime if you have inquiries or questions.

Please let me know how you would like to proceed.

Regards,

Randy T.

Intel Customer Support Technician

[AnderDalcorso]

Hi Randy,

Thank you very much for your response and support.

At this point, I don't need any further assistance, so you may go ahead and close this ticket.
I appreciate your help, but I’ve decided I will no longer submit myself to Dell. After all the frustration and lack of proper support, I will move forward seeking alternatives that truly respect the customer.

Best regards,

Anderson Dalcorso

[RandyT_Intel]

Hi @AnderDalcorso,

Thank you for your response and confirmation. I will go ahead and close this thread. If you need assistance again in the future, you may post here and submit a new ticket for further assistance.

Regards,

Randy T.

Intel Customer Support Technician