Bluray doesn´t work with Intel HD Graphics 3000

[idata]

Hi, I have a Dell laptop with i5 with Intel HD Graphics 3000. I had installed the new drivers (9.17.10.2875) but I can´t play bluray with Cyberlink player. Someone could help me? Thanks

[ROBERT_U_Intel]

Hi Fernando

What operating system are you using? Did Bluray work before you update to the 9.17.10.2875 drivers?

[idata]

Hello Robert

I´m using Windows 8 64 bits. The bluray didn´t work before the update.

Thanks

[ROBERT_U_Intel]

Did the system come with Win 8 installed or did you upgrade to Win 8 from Win 7?

[idata]

Hi

It comes with Windows 7 but it´s a brand new installation, not an up-grade.

Thanks

[ROBERT_U_Intel]

Did Bluray play on Win 7? What version of Cyberlink do you have?

Also, if you can go to the Cyberlink site http://www.cyberlink.com/stat/window8-updates-center/enu/index.jsp?affid=2581_947_505_23604_0_ENU_-&utm_source=CLHP_HotTopic&utm_medium=CLHP_HotTopic_23604_powerdvd&utm_campaign=CL_Homepage here for a free Cyberlink Win 8 compatability test.

[idata]

Hi

No, I had the same problem with Windows 7. I have the Cyberlink PowerDVD 9.

I used the compatibility test but the result is not clear if I have or not problems>

To ensure you are getting the best possible performance, we offer the following recommendations when using your software with Windows 8:

Thanks

[ROBERT_U_Intel]

What model of Dell system do you have? When you say Bluray did not work with Win 7, was it the Dell build of Win 7? Are you sure you have a Bluray drive in the system?

Does your DVD drive have this logo on it?

[idata]

Hi

I have a Dell Latitude E6320. My bluray is an external Samsumg Bluray Drive SE-506. When I start the PowerDVD I receive the warning that the graphic card from Intel is OK but not the driver version.

With Windows 7 I had exactly the same problem.

Thanks

[ROBERT_U_Intel]

Could you please post the system information from the Intel Graphics and Media Control Panel?

To do this, Right Click on the desktop --> Left Click Graphics Properties

Once the Panel is open, Click the Options and Support tab --> Click Information Center --> Click Save. Save it as a text file and cut and past the contents here.

[idata]

Intel(R) HD Graphics 3000

Report Date: 11/30/2012

Report Time[hh:mm:ss]: 16:21:05

Driver Version: 9.17.10.2875

Operating System: Windows 8 (6.2.8400)

Default Language: English (United States)

DirectX* Version: 11.0

Physical Memory: 8072 MB

Minimum Graphics Memory: 32 MB

Maximum Graphics Memory: 1664 MB

Graphics Memory in Use: 88 MB

Processor: Intel64 Family 6 Model 42 Stepping 7

Processor Speed: 2594 MHz

Vendor ID: 8086

Device ID: 0126

Device Revision: 09

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 3000

Video BIOS: 2089.11

Current Graphics Mode: 1366 by 768

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 11.42 inches

Vertical: 06.30 inches

Monitor Supported Modes:

1366 by 768 (60 Hz)

1366 by 768 (40 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 4C A3 41 54 00 00 00 00

00 14 01 04 90 1D 10 78 0A 4B C5 9C 57 54 8C 27

17 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 EB 1D 56 FA 50 00 16 30 30 20

55 00 25 A5 10 00 00 1A DC 12 56 A2 50 00 16 30

30 20 55 00 25 A5 10 00 00 1A 00 00 00 FE 00 58

58 54 4E 4E 80 31 33 33 41 54 0A 20 00 00 00 00

00 00 41 01 94 00 00 00 00 01 01 0A 20 20 00 23

* Other names and brands are the property of their respective owners. *

[ROBERT_U_Intel]

Everything looks good.

I think the issue is Power DVD 9 compatibility. There is an update from Cyberlink that is for Win 7 compatibility on http://www.cyberlink.com/downloads/support/powerdvd/patches_en_US.html this update page.

However, what I see is you will need PowerDVD 12 to work with Win 8.

[idata]

Hi Robert

I installed the PowerDVD 10 (update from 9) and now it´s working!!

Thank you very much!

Fernando