Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
17447 Discussions

Brightness adjustment by keypad

JacquesSerra
Beginner
601 Views

I have an HP FOLIO 1040 G1 laptop and the shortcut keys on my keyboard (F9 and F10) to adjust the brightness do not work. can you help me please

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10 Replies
AlHill
Super User
572 Views

Use the graphic driver provided by HP, not the Intel generic driver.

Doc (not an Intel employee or contractor)

JacquesSerra
Beginner
521 Views

I have already updated the graphics driver provided by HP and still nothing

AlHill
Super User
519 Views

If it does not work with the HP provided driver, then you need to work with HP for a solution as they (supposedly) tested their hardware with that driver.

Doc (not an Intel employee or contractor)

JacquesSerra
Beginner
511 Views

Can you give me a link to download the graphics driver provided by HP that you suggest to me please

AlHill
Super User
495 Views

Never looked up your HP device on the HP website, eh?

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-folio-1040-g1-notebook-pc/5405384

Doc (not an Intel employee or contractor)

JacquesSerra
Beginner
476 Views

Yes, it is on this site that I downloaded the graphics driver and installed it before updating it on the device manager. And it didn't work. That's why I doubted if I was on the right site, because the graphics driver which is on this HP support dates from June 19, 2020 if you can see correctly.

AlHill
Super User
473 Views

Then, you need to work with HP - their device, their supplied driver.

Doc (not an Intel employee or contractor)

JacquesSerra
Beginner
467 Views

you can explain to me how please?

AlHill
Super User
463 Views

How what?

You contact HP support and ask them why their supplied driver (which they customized/modified) does not work with their hardware, specifically by the keypad. 

Doc (not an Intel employee or contractor)

JacquesSerra
Beginner
455 Views

Okay. And thank you for helping me

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