Community
cancel
Showing results for 
Search instead for 
Did you mean: 
GFern6
Beginner
1,650 Views

Call of Duty Modern Warfare Remastered

I don't know if this is a problem with my system but the COD:MWR doesn't work on UHD 630. When the game start, it just crashes to desktop and show the error: The application h1_sp64_ship.e was blocked from acessing the graphics hardware.

I'm using the latest windows 10 version. Intel graphics driver version x.x.x.6229. I already tried to enable/disable w10's game mode. Also tried to run as admin and compatibility mode with w7/w8.

My system:

i7 8700

16gb 2400mhz (2x8)

Msi b360m pro-vh

The game is not that heavy. I think it should be fine to run on low/medium

Can someone help me ?

Thanks

0 Kudos
12 Replies
idata
Community Manager
402 Views

Hello GiulioAdriano,

 

 

I understand that you are having problems with a game since it crashes from start showing an error message.

 

 

Regarding this, I would like to have more information about the system, so we will need a System Support Utility report, this report can be generated from our tool, you can refer to the link below so you can download it:

 

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

Make sure to attach the created report to this thread.

 

 

Also, to better assist you with your request, I will need to check some information about your computer. Please follow these steps:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

 

Regards,

 

David V

 

 

GFern6
Beginner
402 Views

Hi, thank you for the support !

idata
Community Manager
402 Views

Hello GiulioAdriano,

 

 

Thank you for your response.

 

 

I was researching about the problem you are currently experiencing and what we can try in order to address the problem is to perform a clean graphics driver installation. Please follow the steps below in order to do the installation:

 

 

1 - Download the .zip driver from https://downloadcenter.intel.com/download/27894/Intel-Graphics-Driver-for-Windows-10?product=126790 https://downloadcenter.intel.com/download/27894/Intel-Graphics-Driver-for-Windows-10?product=126790

 

2 - Disconnect the computer from the internet.

 

3 - Go to device manager and check under display adapters.

 

4 - Right-click on the Intel ® Integrated Graphics, select the option uninstall and keep going until you only have Microsoft's basic display adapter.

 

5 - Unzip the file you downloaded previously.

 

6 - Right-click on the Microsoft's basic display adapter and select "Update driver".

 

7 - Select the option "Browse my computer for driver software.

 

8 - Select the option "Let me pick from a list of device drivers on my computer".

 

9 - Select the option "Have disk".

 

10 - Select the option "Browse".

 

11 - Access the designated location or folder where you unzipped the driver downloaded and access a folder called "Graphics".

 

12 - Select the setup information file (Typically named either "idglh64" or "igdlh").

 

13 - Click on open and then click OK, finally click Next and the drivers will begin to install.

 

14 - Reboot your computer when the installation is completed.

 

 

I hope this helps.

 

 

 

Regards,

 

David V
GFern6
Beginner
402 Views

I did the process but it didn't worked. Maybe the game is just too heavy for this integrated graphics card.

idata
Community Manager
402 Views

Hello GiulioAdriano,

 

 

Thank you for your response.

 

 

Have you tried re-installing the game after you downloaded the latest graphics driver? Also, I would like to request another DxDiag report now that you have updated the driver, please follow the steps below:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

 

Regards,

 

David V

 

idata
Community Manager
402 Views

Hello GiulioAdriano,

 

 

I am following up with your case and see that we have not heard back from you.

 

 

Please provide me with the information requested above.

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V
GFern6
Beginner
402 Views

Sorry, took some time to re-download the game.

But I did all the process and it is still not working. I think the game is just heavy and this integrated graphics card can't handle it.

I'm also experiencing some crashes with Asphalt 9. I'm in contact with gameloft.

idata
Community Manager
402 Views

Hello GiulioAdriano,

 

 

Thank you for your response.

 

 

Just for your information, there has been a new driver release. I would like you to try it and see if it addresses the problem that you are currently experiencing. Please refer to the link below in order to download the latest version:

 

 

https://downloadcenter.intel.com/download/27988/Intel-Graphics-Driver-for-Windows-10?product=126790 https://downloadcenter.intel.com/download/27988/Intel-Graphics-Driver-for-Windows-10?product=126790

 

 

Once the installation process has been completed, please reboot the system and check if the error message still appears.

 

 

 

Regards,

 

David V
idata
Community Manager
402 Views

Hello GiulioAdriano,

 

 

I am following up with your case and see that we have not heard back from you.

 

 

Were you able to install the latest version provided?

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
GFern6
Beginner
402 Views

Yes, latest driver version installed. Still the same error

idata
Community Manager
402 Views

Hello GiulioAdriano,

 

 

Thank you for your response.

 

 

In this case, it is highly recommended to install the drivers from the motherboard manufacturer, we supply generic versions of graphics drivers for general purposes. Manufacturers can change the features, incorporate customization, or make other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you first check with your motherboard manufacturer and use the driver software provided.

 

 

You can refer to the link below:

 

 

https://www.msi.com/Motherboard/support/B360M-PRO-VH# down-driver&Win10%2064 https://www.msi.com/Motherboard/support/B360M-PRO-VH# down-driver&Win10%2064

 

 

* Please be aware that the content on that site is not controlled by Intel*. This information is offered for your convenience and should not be viewed as an endorsement by Intel* for the merchants or services offered there. *

 

 

You need to first delete the graphics driver from device manager in order to do a clean installation of the driver.

 

 

I hope this helps.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
idata
Community Manager
402 Views

Hello GiulioAdriano,

 

 

I am following up with your case and see that we have not heard back from you.

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation