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Can't detect dual display after update Intel Graphics Driver on Surface Pro 6

TEDDIE9500
Beginner
889 Views
Hi, after updating Intel Graphics Driver on my Surface Pro 6, my surface can't detect any dual display like before the update.
 
I'm using suggested updating driver as suggested
Intel® Graphics Driver 31.0.101.2121 for 7th-10th Gen Intel® Core™ Processor Graphics, and related Intel Atom®, Pentium®, and Celeron® processors.
 
Attchment : 
1. Screenshoot Dual Display is not detected
2. IntelGFX Log
 
So what should i do?
Please help. I want to use my dual display like before. Thanks you.
 
 
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3 Replies
Andres_Intel
Employee
818 Views

Hello TEDDIE9500,

  

 

Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having display issue with your Intel® Graphics, I will be happy to help you.  

 

To have a better understanding of the situation, please answer the following questions: 


  


Regards,  

 

Andres P. 

Intel Customer Support Technician 


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TEDDIE9500
Beginner
798 Views

hi, thanks for advice. I have my own solution. 

1. I try to delete all intel graphics

2. Restart

3. Do check windows update

4. The Microsoft detect that need to update the graphic drivers

5. Download, Install, Restart

6. Update new intel graphics, don't check clean Install.

7. Restart..Voailaaaa My 2nd Devices is work properly. THanks!

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Andres_Intel
Employee
780 Views

Hello TEDDIE9500,

 


Happy to hear that the issue is fixed, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

  


Best regards, 


Andres P.  

Intel Customer Support Technician


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