Can't install Intel Arc 750 Driver. Unable to check the Resizable BAR status of this system.

[pyrohearne]

When I try to install Intel Arc Driver for my Intel Arc 750, I get the message "Unable to check the Resizable BAR status of this system."  I updated my Bios to the most current version, and have made sure that C.A.M (Resizable Bar for Asrock motherboards) is enabled in the BIOS.

I have an Asrock z690 Phantom Gaming 4 Motherboard and I included screenshots of the message and screenshots of Intel Driver and Assistance Detailed Report

[Hugo_Intel]

Hello pyrohearne

Thank you for posting on the Intel Communities.

If you have Resizable Bar enabled on your BIOS this issue is most likely aesthetic. I would advise that you first uninstall your current driver using Display Driver Uninstaller, once uninstalled update to driver 31.0.101.4972 using the installer and not the Intel Driver & Support Assistant.(IDSA)

If the issue continues completely uninstall the IDSA software using the official uninstaller, once uninstall, reinstall the latest version.

Also, check the Resizable Bar status on Arc Control, you can check it if you go to the gear icon on the top left corner and then system information.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[pyrohearne]

Hugo,

Thanks for helping with this.  I followed all your steps, but I am still in the same spot.  It won't finish the installation, it just says the installation failed.

It just gets the the Intel Logo, then disappears.  It won't even install  Arc Control

[Hugo_Intel]

Hello pyrohearne

Please let's try uninstalling the IDSA tool, you can use the same uninstaller shared in our previous post, once uninstalled, try installing the driver from this installer, make sure it runs as administrator, and check if the same happens, so we can check whether IDSA is causing the issue of if might be something else.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[pyrohearne]

I uninstalled using that uninstaller and used the link you gave me to download the gfx_win_101.4972.  Same result.  It just disappears and nothing after that

[Phantom]

Hi i have this exact same issue with my new Arc A310, have you managed to find any fixes that could help me ?

[Hugo_Intel]

Hello Phantom

Please follow the troubleshooting steps that are been provided through the thread and if possible share with us a report from the Intel® System Support Utility to get more details of your system configuration.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Andres_Intel]

Hello pyrohearne,

Thank you for your response and for all the information provided.

In order to provide you with the next steps, I will start with an investigation and as soon I have further details I will let you know. 

Regards,  

Andres P. 

Intel Customer Support Technician

[Hugo_Intel]

Hello pyrohearne

So in this case, since you use the standalone installer we know the IDSA tool is not causing the problem but something else. Our next recommendation would be to make sure everything is properly configured at a BIOS level, so please make sure of the following:

• Check that CSM is disabled
• Check that Intel Virtualization Technology (VT) is disabled
• Check that "Above 4G decoding" is enabled.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[pyrohearne]

• Check that CSM is disabled
• Check that Intel Virtualization Technology (VT) is disabled
• Check that "Above 4G decoding" is enabled.

I completed all that and still no change

[Hugo_Intel]

Hello pyrohearne

Thank you for performing the troubleshooting steps. Let us take a further look at this problem we will post back and give an update on we have more information.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello pyrohearne

As previously informed in our previous post we will need to take a further look at this issue, however, we just released a new driver so just to confirm, please retest and try installing driver 31.0.101.5074 and check if the same issue still happens.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[pyrohearne]

I tried the new driver.  

It won't finish the installation, it just says the installation failed.

It just gets the Intel Logo, then disappears.  It won't even install  Arc Control

[Hugo_Intel]

Hello pyrohearne

I see the same issue still happens with our latest driver, we will continue investigating this problem and I will get back to you once I have more information.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello pyrohearne

We are working on investigating this issue and we wanted to get your full system specs and driver details so we can check the information os please share with us a report from the Intel® System Support Utility so we can check the information.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello pyrohearne

Please share the SSU report file with us so we can get further system details and continue assisting you with this issue.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello pyrohearne

Please let us know if you need further assistance with this issue or if you have further questions.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello pyrohearne

We have not received the information we requested in order to help you with this issue , since there is no response we will close this thread. If you need further assistance feel free to open a new topic.

Best Regards,

Hugo O.

Intel Customer Support Technician.