Iris plus game compatibility - UFO AFTERSHOCK

[peemster]

hello,

a quite old game i just bought on steam, UFO: Aftershock, seems to have video compatibility issues and fails to load at start.

Is there any way to address the issue?

Thanks

[DeividA_Intel]

Hello peemster,  

Thank you for posting on the Intel® communities. I want to understand what happened just as much as you do. 

To have a better view of this issue, I would like to gather the following:

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

2. Do you have any issues with other games?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[peemster]

hi, 

my system details are the following:

Processor: Intel(R) Core(TM) i5-1035G4 CPU @ 1.10GHz
Processor Speed: 1498 MHz
GFX Driver Name: Intel® Iris® Plus Graphics
Shader Version: 5.1
OpenCL* Version: 3.0
* Microsoft DirectX* *
Runtime Version: 12
Hardware-Supported Version: 12
Vendor ID: 8086
Device ID: 8A5A
Device Revision: 07
GFX Driver Version: 27.20.100.9621
Dedicated RAM: 128 MB
Shared RAM: 4 GB
Max Supported Displays: 3
GFX Vulcan: 1.2.175
GFX GOP: 14.0.1043

i never experienced fatal crashes in games, they might of course run slow, but never for old games like the one we are discussing.

thanks a alot.

[DeividA_Intel]

Hello peemster, 

Thanks for your response. I checked a few forums and this seems to be a compatibility issue with the Intel-integrated graphics (as you mentioned), bear in mind that the game developer chooses which components will be compatible with their games.

Steam: https://steamcommunity.com/app/289500/discussions/0/618453594753156810/#:~:text=2016%20%40%208%3A48pm-,Guys,-%2C%20do%20me%20a

I recommend you to test with the latest Intel driver and if the issue persists, get in contact with the game developer for further information.

Driver: https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html

Please keep in mind that this thread will no longer be monitored by Intel.  

Regards,  

Deivid A.  

Intel Customer Support Technician