Cannot install graphics drivers on Ubuntu 24.04

[Eugaia]

Hi,

When following the instructions on:

https://dgpu-docs.intel.com/driver/client/overview.html

I have 2 problems.

Problem 1 - When executing the following command:

sudo apt-get install -y libze-intel-gpu1 libze1 intel-metrics-discovery intel-opencl-icd clinfo intel-gsc

I get the following response:

Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
E: Unable to locate package clinfo

i.e. clinfo can't be found.

Problem 2 - If I remove clinfo, and then execute the apt install with the following list:

sudo apt-get install -y libze-intel-gpu1 libze1 intel-metrics-discovery intel-opencl-icd intel-gsc

I get the following response:

Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:

The following packages have unmet dependencies:
 libigdfcl2 : Depends: libz3-4 (>= 4.7.1) but it is not installable
E: Unable to correct problems, you have held broken packages.

So there appears to be a dependency issue. 

Note to perhaps save some time:

On another thread, I found a request to provide further info on the system using the instructions found on:

https://www.intel.com/content/www/us/en/support/articles/000008563/ethernet-products.html

However, the link to the Intel® System Support Utility for Linux* operating system just redirects to the download center.

Thanks in advance for any assistance.

[Mike_Intel]

Hello Eugaia,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. What is the model of your Graphics controller?
2. What is the model of your processor?
3. What is the brand and model of your system?
4. Is this the first time that you are trying to install Ubuntu on this system?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Eugaia]

Hi Michael,

Here are the responses to the questions you asked:

1. What is the model of your Graphics controller?

I get this from Settings > System > System Details > Graphics: Intel® Iris® Xe Graphics (RPL-P).

Is that what you wanted to know?

2. What is the model of your processor?

13th Gen Intel® Core™ i7-1360P × 16

3. What is the brand and model of your system?

HP EliteBook 860 16 inch G10 Notebook PC

4. Is this the first time that you are trying to install Ubuntu on this system?

No, I've have Ubuntu installed on here for about 9 months (since I bought it second hand), and it's currently on version 24.04.3.  It is, however, the first time I've tried to install Intel's drivers on it, the purpose of which was to see if installing them could resolve some issues I'm having with having a second screen via HDMI. 

The issues I'm facing currently appear to be with the packages and dependencies.

Thanks,

Marcus.

[Mike_Intel]

Hello Eugaia,

Thank you for the update.

Can you try the Ubuntu driver for Ubuntu 22.04 LTS* in the link below and tell me if this will work?

Intel® Core™ i7-1360P Processor

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician