Chromatic aberration in dark souls remastered

[Samatuer]

Hey, 

I'll start by saying thanks for the amazing work you guys have done in the past months.

Now for the main subject, I'm currently experimenting purple fringing in dark souls remastered nothing game breaking, but I just wanted to report the facts.

Thanks again.

[Jean_Intel]

Hello Samatuer,

Thank you for the information you have provided.

After reviewing this matter, we would like to ask for the following information:

• What is the game distribution service? ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect)
• Is Resizable Bar enabled?
• Is this the first graphics adapter installed in your system?
• Is Dark Souls Remastered the only affected game?
• Could you share with us a screenshot of the game's graphics setting you to use?

Best regards

Jean O.

Intel Customer Support Technician

[Samatuer]

As shown by the attached files rebar is enabled and as far as I know remastered is the version of the game affected, no such behaviour from the "prepare to die" edition. Didn't download other dark souls since changing graphic card but since the engine is almost the same as remastered dark souls 3 should also be affected.

[Samatuer]

The distribution plateform is Steam

[Samatuer]

And as shown by the attachment I have another graphic card in the system that doesn't present the issue, and the issue persists with only the arc 750 plugged in.

[Jean_Intel]

Hello Samatuer,

Thanks for the information provided.

Since you have another graphics card, could you try checking if the issue persists if you disable the Nvidia Graphics adapter?

Furthermore, we would like to recommend you run the Display Driver Uninstaller. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions. Once you run the tool, you should install the latest driver from Intel driver, 31.0.101.4577. The DDU tool will eliminate all drivers and leftover files from previous driver versions.

Best regards

Jean O.

Intel Customer Support Technician

[Samatuer]

Well, as I said I said I already tried dismounting the 750ti and uninstalling all Nvidia drivers before contacting the support and I can confirm that the issue persists.

As for the driver recommendations, I'll be doing something about that later today, thanks for the recommendation.

[Jean_Intel]

Hello Samatuer,

Thanks for letting us know that you already tried dismounting the 750ti and uninstalling all Nvidia drivers

We understand that you plan to update the driver later today. Before we proceed with any further troubleshooting, we would like to wait for the outcome of this update.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Samatuer,

We hope you are doing fine.

Have you been able to update the drivers? We would like to know the outcome before we proceed with any further troubleshooting.

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello Samatuer,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.

[Jean_Intel]

Hello Samatuer,

Before we close this thread, we want to let you know that we are taking steps to investigate the issue. We will be reproducing the problem in our lab to gain more insight. We'll be contacting you once we have further updates.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Samatuer,

After investigating this problem, we would like to inform you that unfortunately, we are unable to replicate your issue. Based on this information, we would like to recommend you run the Display Driver Uninstaller. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions. Once you run the tool, you should install the latest driver from Intel driver, 31.0.101.4644. The DDU tool will eliminate all drivers and leftover files from previous driver versions.

Best regards

Jean O.

Intel Customer Support Technician

[AjrAlves]

I noticed this happening in foliage in some games with older engines. DXVK will solve the issue though.

[Jean_Intel]

Hello AjrAlves,

Thank you for sharing the information about your experience with the Intel® Arc™ graphics. We want to thank you for sharing a possible fix for this problem; hopefully, it will help other community members experience similar issues.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Samatuer,

We wanted to jump in the thread to confirm if you have had the chance to try running the DDU tool and installing our latest driver, version 31.0.101.4644. We are currently investigating the issue, but we would like to confirm if the problem persists after attempting these steps.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello Samatuer,

Unfortunately, we have not heard back from you, so we will close this thread. Please note that we recommend you run the DDU tool and install our latest driver, 31.0.101.4644.

If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.