Hello @iridium130m
Thank you for posting on the Intel® communities.
In order to check this further, could you please provide the following details?
1- Is this a new system? Did the computer work fine before or are you experiencing this issue since the first day that you have the device?
2- If this worked fine before at any moment, were there any recent hardware or software changes that might relate to the point when the issue started? (For instance, Windows®, driver, or software, BIOS updates?).
3- Is this happening with the built-in display and/or on an external display using a straight-through connection (e.g. HDMI-to-HDMI)?
4- Is the issue observed on other browsers besides Edge* and Chrome*? For instance, Firefox*, Opera*, etc.
5- If the behavior the same with Hardware acceleration enabled or disabled.
6- Please provide detailed step-by-step instructions for replication purposes. If possible, you may share a short video so we can better review/understand the steps and behavior.
7- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.
- Download the Intel® SSU and save the application on your computer
- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click Next and click Save.
- Once you have saved the file (.txt file), please attach it to your reply.
- To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.
Best regards,
Andrew G.
Intel Customer Support Technician
