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Corrupt video playback with Intel Xe MAX on Dell Inspiron 7506

iridium130m
Beginner
313 Views

Have two Dell Inspiron 7506 with the Xe MAX graphics options.  When forcing either Edge or Chrome browser to use the Xe Max dGPU in Windows 10, all video playback in the browser is garbled with green noise.  Driver version 27.20.100.9040. Integrate Xe playback is fine, so leaving the graphics switch alone for now...

But curious if anyone else on other hardware vendors have similar issues or if this is just a Dell featurette.

iridium130m_0-1623879283099.png

 

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AndrewG_Intel
Moderator
292 Views

Hello @iridium130m

Thank you for posting on the Intel® communities.

In order to check this further, could you please provide the following details?


1- Is this a new system? Did the computer work fine before or are you experiencing this issue since the first day that you have the device?

2- If this worked fine before at any moment, were there any recent hardware or software changes that might relate to the point when the issue started? (For instance, Windows®, driver, or software, BIOS updates?).


3- Is this happening with the built-in display and/or on an external display using a straight-through connection (e.g. HDMI-to-HDMI)?

4- Is the issue observed on other browsers besides Edge* and Chrome*? For instance, Firefox*, Opera*, etc.

5- If the behavior the same with Hardware acceleration enabled or disabled.

6- Please provide detailed step-by-step instructions for replication purposes. If possible, you may share a short video so we can better review/understand the steps and behavior.


7- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.
  • To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
276 Views

Hello iridium130m

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
267 Views

Hello iridium130m

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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