Crash when i playing

[MrLaurentiu]

Hello! I have problems with the video card ASRock Intel ARC A750 Challenger D OC 8GB GDDR6 256-bit when I play WWE2k24, I will attach a picture

[VARADHARAJAN]

@MrLaurentiu 

Did you getting crash dump file, in Windows folder. 

[MrLaurentiu]

and how can I solve the problem?

[VARADHARAJAN]

@MrLaurentiu 

Analysis of dump file, getting of root cause of  crash  might be helpfull

So you should a question in microsoft answer forum 

Microsoft Community

[MrLaurentiu]

GAME WWE2K24
AMD RYZEN 5 5600 6 CORE 3.5GHZ
RAM 32 GB
INTEL ARC A750 GRAPHICS
the video card drivers are updated, I don't use mods and the game is up to date, the same problem I had with wwe2k23

[DhannielM_Intel]

Hi MrLaurentiu,

Thank you for posting in the community, to further investigate this please provide the following. To better understand your entire system information, please use the System Support Utility (SSU). This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here. How to get the Intel® System Support Utility Logs on Windows. Also, please provide crash dump by following this link and scroll down to the Crashing/freezing issues/BSOD. I am looking forward hearing back from you.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi MrLaurentiu,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi MrLaurentiu,

Since I haven't heard back from you, I will be closing this thread. Though if you have other inquiries or further assistance, please submit a new post as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician