Crash with Fortnite and Intel® HD Graphics 520 : === Critical error ===

[MARTEAU]

Hi

Could someone help me ?

I have a trouble with Video card and updated driver for Intel® HD Graphics 520.

The game Fornite Crash each time in a special case : "modify a weapon on a workbench" !

Logfile Fortnite  === Critical error: ===:

[2024.03.17-15.32.37:819][717]LogWindows: Error: === Critical error: ===
[2024.03.17-15.32.37:819][717]LogWindows: Error: 
[2024.03.17-15.32.37:819][717]LogWindows: Error: Fatal error: [File:D:\build\++Fortnite\Sync\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 236] 
[2024.03.17-15.32.37:819][717]LogWindows: Error: CreateBuffer failed with error DXGI_ERROR_DEVICE_REMOVED DXGI_ERROR_DEVICE_HUNG
[2024.03.17-15.32.37:819][717]LogWindows: Error:  at D:\build\++Fortnite\Sync\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Buffer.cpp:121

Processor : 

Intel® Core™ i7-6500U CPU @ 2.50GHz

HP EliteBook 820 G3

Windows : Windows 10 pro version 22H2 15/03/2021

Video pilot  :

Intel Corporation

27.20.100.8854

14/10/2020

[n_scott_pearson]

I suggest that you try downloading and installing this driver: https://www.intel.com/content/www/us/en/download/762755/intel-6th-10th-gen-processor-graphics-windows.html.

Hope this helps,

...S

[MARTEAU]

Sorry but no ..

I also tried the last one specific for HD (éà : https://www.intel.fr/content/www/fr/fr/download/18799/intel-graphics-driver-for-windows-15-45.html

thes two drivers are slower than this recommanded by HP and they doesn't solved the trouble.

Thanks

[n_scott_pearson]

The link I provided is for the very latest available driver package that supports your graphics engine. Considering that your processor is discontinued, I rather doubt you are going to see a resolution to this issue from Intel.

Perhaps it's time to upgrade to a PC that isn't 9 years and 8 processor generations out of date. The error messages indicate that a device hang has occurred. This may mean that there's a hardware failure taking place in your laptop.

Sorry,

...S