Custom Resolution option disappears upon Windows upgrade?

[dxrknessmw]

Hey,

Since upgrading to Windows 11 2H23 (via USB drive), I’ve noticed that my ability to input custom resolutions in the Intel Graphics Command Center has been revoked. I can no longer use resolutions like 1080x1080 or 1280x1080, which I was previously able to use freely on Windows 10 2H22.

I’m not sure if this issue is related to the upgrade process or if it’s simply due to Windows 11 itself. I would like to know why this feature has been removed and why anyone would think adding the "Custom Resolutions are not supported on Internal Displays" message would be a reasonable solution.

Thanks!

[VonM_Intel]

Hi dxrknessmw,

Thank you for posting in our Community. Custom resolutions are not supported on internal displays in the Intel® Graphics Command Center (IGCC). Previous versions displayed the Custom Resolution setting for internal displays, but it was removed because applying a custom resolution was not feasible due to hardware limitations. This behavior is considered expected, as Intel has never been able to extend support for custom resolutions on internal driver displays.

For additional information, please feel free to refer to the article or link provided below:

• Error: "Custom Resolution is Not Supported on Internal Displays" in Intel® Graphics Command Center

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi dxrknessmw,

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi dxrknessmw,

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician